Support case on bilton towers / new oxford

[heineken]

hmm below is my recent support ticket to ma....
im sure ill get the standard BS reply though, so i don't know why i bother...

Bilton Towers / New Oxford

I purchased an apartment in Bilton towers because of its location to a great city and a TP that new people start off with. That meant it had a premium over other apartments. A premium i hoped to use one day when i get into the beauty more than just the random help new person have hair instead of balled

NOW
Even old players dont start off with the New Oxford TP and the City is just like any other tp/outpost type setup. Nothing it used to be! The view of bilton is completely rubbish from what it use to be. So everything i paid for is gone!

Yes Entropia is "dynamic", however, YOU control the dynamics. For you to completely ruin something people have paid for is just utterly incompetent and WRONG.

Please inform me if New Oxford is being rebuilt to its pre VU10 form so can figure out what i am going to do with my apartment.

 

[Urso]

i also have a apt in billton
before tower 1 was closest to a tp and now it's the most far from it

I already sended a suportcase about it , no anwser yet tho

 

[heineken]

i also have a apt in billton
before tower 1 was closest to a tp and now it's the most far from it

I already sended a suportcase about it , no anwser yet tho

i am in 4, they moved it closest...i thought that was a bit odd and agree they shoudl be fixed back

 

[Carlito]

hmm below is my recent support ticket to ma....
im sure ill get the standard BS reply though, so i don't know why i bother...

Bilton Towers / New Oxford

I purchased an apartment in Bilton towers because of its location to a great city and a TP that new people start off with. That meant it had a premium over other apartments. A premium i hoped to use one day when i get into the beauty more than just the random help new person have hair instead of balled

NOW
Even old players dont start off with the New Oxford TP and the City is just like any other tp/outpost type setup. Nothing it used to be! The view of bilton is completely rubbish from what it use to be. So everything i paid for is gone!

Yes Entropia is "dynamic", however, YOU control the dynamics. For you to completely ruin something people have paid for is just utterly incompetent and WRONG.

Please inform me if New Oxford is being rebuilt to its pre VU10 form so can figure out what i am going to do with my apartment.

I agree. Real shame

 

[soothsayer]

they have doen similar to genesis as well. fortunitly i am still near a TP but now its in teh centre of a 4 towers, I can longer say TP to genesis and head to the tower in front of ya.

I feel for thoughs who are worse off, we all expect thinsg to change but not this much. did the robot space ship actually do that much damage when it landed that ist some how made everything move around randomly with out doing any damage to the buildings.

very dynamic i must say

 

[heineken]

they have doen similar to genesis as well. fortunitly i am still near a TP but now its in teh centre of a 4 towers, I can longer say TP to genesis and head to the tower in front of ya.

I feel for thoughs who are worse off, we all expect thinsg to change but not this much. did the robot space ship actually do that much damage when it landed that ist some how made everything move around randomly with out doing any damage to the buildings.

very dynamic i must say

Good point!

Yeah MA's spaceship...im so sick of hearing them use that...and now worms????????? i mean wtf its not even funny..
They need to quit with the BS and just keep it real. Its real money were playing with, not monopoly money MA!!!!!!!!!

Why not just say, man we are trying to figure this stuff out and/or we were drunk and didnt realize....

Seriously...the story should not ruin what people have put into the game....and entropia is only as dynamic as MA makes it...

hehe

 

[Urso]

I purchased an apartment in Bilton towers because of its location to a great city and a TP that new people start off with. That meant it had a premium over other apartments. A premium i hoped to use one day when i get into the beauty more than just the random help new person have hair instead of balled
.

that was same reason I got a billton apt , was nearest building for beginners.

I guess we payed the extra money just for the special wallpaper there.

if MA doesnt bother with landowners and storeowners , i doubt they wil with apartment owners.

So i think supportcase wil be useless, maybe we chould be happy we only lost few hunderd ped

 

[heineken]

that was same reason I got a billton apt , was nearest building for beginners.

I guess we payed the extra money just for the special wallpaper there.

if MA doesnt bother with landowners and storeowners , i doubt they wil with apartment owners.

So i think supportcase wil be useless, maybe we chould be happy we only lost few hunderd ped

OH YEAH i forgot about my wallpaper! GRRR MA! hehe, it was a interesting wallpaper

 

[heineken]

hmm i wonder if they read the support ticket...here is their response

Hi,

You should have received an email regarding your shop in New Oxford. If you didn't kindly let us know.

If you still have any questions even after reading the email please let us know, we will be happy to assist you.

Kind regards,

Entropia Universe Support

and my response:


My Support case is not about a shop in New Oxford. It is about an apartment at Bilton Towers. Please re-read the original support ticket.

 

[Urso]

hmm i wonder if they read the support ticket...here is their response

Hi,

You should have received an email regarding your shop in New Oxford. If you didn't kindly let us know.

If you still have any questions even after reading the email please let us know, we will be happy to assist you.

Kind regards,

Entropia Universe Support

and my response:


My Support case is not about a shop in New Oxford. It is about an apartment at Bilton Towers. Please re-read the original support ticket.

lool

they see support case with word oxford in they automatic give ya standard anwser

 

[Jamhot]

*holds hand up

yeahr I'm pissed off with it too, pfffft!

Jamhot

 

[Droops]

hmm i wonder if they read the support ticket...here is their response

Hi,

You should have received an email regarding your shop in New Oxford. If you didn't kindly let us know.

If you still have any questions even after reading the email please let us know, we will be happy to assist you.

Kind regards,

Entropia Universe Support

and my response:


My Support case is not about a shop in New Oxford. It is about an apartment at Bilton Towers. Please re-read the original support ticket.

1 Year free rent comming up

Wonders who pays for the screw ups

 

[exsolvo]

I just have to say this...

Every support case i have seen where you either call ma incompetent, cuss, or otherwize blame them directly, ends up taking a huge while longer than others.

Ive even done a few experiments myself, despite the mood im currently in i almost suck up to the support persons ego, saying please, saying i understand if theyre full etc, then i get a reply almost instantly.

When i use my real tone of voice saying how disapointed i am with something, and even worse, blame them directly, it can take a month to get a reply.

Just a few thoughts you people should have when writing support cases.. dont be so harsch its not the support personnels fault that the designers f.up.

// Exo

 

[Rookie]

I'm kinda pissed myself that the Bilton TP has disappeared ... although the view also sucks, I could live with it if they give us back our TP, as this was the main reason I bought the apt.

 

[heineken]

I just have to say this...

Every support case i have seen where you either call ma incompetent, cuss, or otherwize blame them directly, ends up taking a huge while longer than others.

Ive even done a few experiments myself, despite the mood im currently in i almost suck up to the support persons ego, saying please, saying i understand if theyre full etc, then i get a reply almost instantly.

When i use my real tone of voice saying how disapointed i am with something, and even worse, blame them directly, it can take a month to get a reply.

Just a few thoughts you people should have when writing support cases.. dont be so harsch its not the support personnels fault that the designers f.up.

// Exo

Hmm i dont get that kind of response...its always the same regardlesss...but the support cases are our venue to express that to MA, in my opinion. Is is our whats the word they use, umm....official channel of communication....

 

[heineken]

and they updated my support case...


2009-10-28 21:24 Entropia Universe Support:


Hi,

Our apologies. There is a new mini-release coming up soon, kindly let us know after this release if you are still encountering the same issue.

Kind regards,
Entropia Universe Support

 

[davidgr1200]

They have said in the latest VU that they will be making some adjustments - let's hope that they manage to satisfy most people without making a lot of other people annoyed. Could be tricky - people who's locations have improved will not be pleased if their apartment blocks are moved further away from the TPs

 

[heineken]

ermmm lol and it continues.....




i know your probably like....just live with this change!!!!
but i cant...
i have been saving this year to buy a shop that i could do beauty stuff in and sell stuff as well...
but this irritates me so much because now i dont see why i should do that...why should i invest MY money into it if you can make changes so easily that change the value of MY investment....

that is my problem....
im not going to leave the game..i lvoe it..and will play it and depo and hunt as always...

but why should i make a bigger investment?

that is my problem...that is what is frustrating me sooooooooo much.....

2009-11-12 00:06 Entropia Universe Support:


Hi,
We would like to reassure you that we pay attention to our customers (even if you may occasionally question that). We have previously implemented changes that were based on our customers’ wishes. We understand that the necessary condition for this growth is to have satisfied customers. For that reason we are continually working with system optimization and even with maintaining a high performance standard. Despite these commitments, technical difficulties may still arise e.g. latency or server crashes, which we are unable to predict and therefore unable to fully prevent.
We are aware that many of our customers are emotionally involved in the Entropia Universe and we think that’s great. We are more than willing to accept constructive criticism and we can assure you that it is forwarded to the responsible people. However, you must understand that due to our heterogeneous customer base it’s just not possible to satisfy everybody’s wishes. A change that makes one participant happy may cause another to quit. For that reason, every decision must be considered carefully.
We apologize for any inconvenience that this caused you.
Kind regards,
Entropia Universe Support

2009-11-12 05:42 You wrote:


I dont really see what your response has to do with anything i have said. My point is, what is the point in putting any money in for anything if you can simply take it away. Its like buying a beach front house, you buy it for the view. The beach is not going anywhere.
You guys basically took the beach out of a beach front view for so many people. We dont care to hear about all this tech problems or stuff. You can put it back just like you did many ohter cities and such.
That is what people are waiting on. Were not waiting on these excuses. MA are the ones that need to build our faith back in you. And i know from reading that i am one of MANY that feel this way.

FIX BILTON AND NEW OXFORD

THAT IS WHAT YOUR CUSTOMERS WANT

no one really cares about some spaceshpi that crashed into the world and destoryed everything or those concrete eating worms.....we want our stuff that you took away back.

 

[Brooklyn]

I Agree totally with Adam that every effort should have been made to protect or compensate for altered property investments and pehaps they will... So I believe the support cases should be very clear and detailed as to what the problems are and what the specific changes were and what specific changes should be.

There is some hope that maybe they will be incorporated when and if they get arround to altering the cities... as their is some desire for it comes from members of the staff...

[

Sentimental changes

Considering Alf has lived with Calypso for nearly 10 years, he’s had to get rid of some of his old work during this big change. Some of it is dearly missed by the community, such as Minopolis.

- I was the guy who built Minopolis, so I hope we can reinstall it. It’s one of those unique places that had its own charm, you know? We need more of that.

Right now, the main objective is to make everything work, but cities and their feel is something Alf holds close to heart.

- Eventually my vision is a very specific style for each city, so you really know where you are just by looking around you. That’s in the future, though. Port Atlantis needed a revamp first, since it’s the newcomer city. It’s more sci-fi now, with the clean lines. The old Calypso had way too much concrete and dust.

Alf and his crew are going to redo a lot of what you see on Calypso.

So I think it might be important to frame the support cases in a way that supports the aspirations of ALF so that he and others can use as justification for the the making his changes along with yours...

Just thinking
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