Support failed me - Any suggestions?

Adamas

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So Support CAN confirm who I am but WON'T.
I'm guess I'm now locked out of my account.
Everything is explained in the support text.
Any suggestions?
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2019-06-23 00:38 You wrote:


Could you please disable my old Gold Card security system. I don't have a smart phone and would just like to have it removed considering it stopped working about 10 minutes ago.
2019-06-23 17:50 Entropia Universe Support:


Hi Adamas,

Thank you for contacting us.

In order to deactivate your Gold Card, we must ask you to please attach front and back color copies of a current and valid photo ID to this support case, where all four corners are visible, and your full name, a document number, and your date of birth are clearly shown.

For example a Driver's License, Passport or National Identification Card, so we can verify that you are the rightful owner of this account.

We are aware that this is a complicated procedure, but we can assure you that it is in the interest of account security.

Thank you for your patience and understanding.

Kind regards,
Jeff | Entropia Universe Support
2019-06-25 02:28 You wrote:


And this is why I didn't cancel my Gold Card when I found out support was ending. I don't own any PhotoID. I feared you were going to ask this hence I didn't cancel but suddenly it stopped working and I had to cancel.

Is there any other method to verify who I am? Can you call me or something? Maybe you can ask my dad or my brother who also play this game that I am who I am?
Or I'm super good friends with (Redacted) he knows who I am and you guys trust him. :)

Let me know what we can do to resolve this.
Thanks.
2019-06-25 07:46 Entropia Universe Support:


Hi Adamas,

For the safety of the Entropia Universe community and our company, we have been obliged to increase our security measures.

Therefore we need to corroborate your identity before we continue handling this case.

We can assure you that we handle all sensitive information according to the Swedish law for personal details. All copies are destroyed after the verification has been completed.

Unfortunately, if you do not send your ID, we will not be able to verify yourself as the true account holder and we will be unable to assist you further with this case.

Kind regards,
Jeff | Entropia Universe Support
2019-06-25 23:02 You wrote:


Hello Jeff,

I'm not worried about how you handle the information I just don't have the information. I don't drive(No Drivers License). I've never left my Country(No passport), and I don't have a National ID(I haven't needed one for 40 years) so how can I prove who I am?

Do you want a scan of my Social Insurance number? My Birth certificate? My income tax forms? Would not asking my Father and/or Brother not confirm who I am?

My Father (Redacted) and my Brother (Redacted) have been playing this game for 12 years. You have my address on file and maybe even my phone number. I can send you many screen shots of my playing the game. You can watch my youtube videos playing the game. I am who I am. On Saturday night I log into the game just fine using my Gold Card. I needed to deposit some money but my card expired in April so I need to input the new numbers. I log into your website and when I use the Gold Card it says Bad Code. For who knows what reason. You no longer support the Card so I'm told I should file a support case to remove it. What can I do in order to get this done? Because I didn't have the ped to play I put my UL Slugstorm in neverdie bank so I could play. I do not want to lose that gun.

Please Help Me.
2019-06-26 09:20 Entropia Universe Support:


Hi Adamas,

Thank you for replying.

We understand the inconvenience, however, we cannot disable the account security without a Driver's License, Passport or National Identification Card.

Feel free to contact us again when you can provide us with the information we've asked for.

Thank you for your understanding.

Kind regards,
Jeff | Entropia Universe Support
 

-Eric-

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you must have some sort of identification that you can send a pic of to support ? or literally nothing ? :confused:
 

delta force

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IDK man looks like you just made it more complicated for yourself now but not having ID...do you ever leave house,work anywhere where you have workers ID.What would happened if you were stopped on the street and asked for ID and you don't have any document who you are?
GL with solving this.
 

Slyk

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You really cannot make a case here. You need an ID to prove identification. It's literally the abbreviation of identification :)
 

Jan Universe

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Edward-James

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you live in canada and dont have any photo id of any kind ??

-->then maybe best to get one asap...


maybe you should also get a 50 buck smartphone and install the new login 2fa app from entropia

Ps.: for you it might be a torture...but tbh...i like those security measures...bec otherwise any1 can claim your account and empty it in no time... ( and yes those things can happen and also have happened to my soc m8).....

everywhere where RL money is involved ...there has to be a good kind of security also...
 

Hijacker27

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I literally threw out my 2 gold card readers last week lol, could have sent you them if thats what stopped working. But if your actual card is dead, you definitely should get an age of majority card, and a cheap phone or tablet (no actual phone plan needed as long as you have wifi) to run the 2fa app
 

Xavier_Jr

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I find it incomprehensible that you do not have any identification document. Wich country do you live? Is a population not yet contacted by the rest of humanity? :laugh:
 
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1) Get some id e.g. a passport should be easy enough you have a birth certificate.
2) Get smartphone/tablet to run 2fa app

These security measures are necessary for you even more so now as you just advertised to the whole world you don't want to have any security on your account by removing gold card.
 

Detritus

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Stop being one of those obnoxious people that has to fight the system and make it as difficult as possible for everyone to deal with you and go get a photo ID like a normal member of society.
 

Adamas

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Well I guess based on the replies to this post I have to get some ID.
And for those of you wondering why I don't have ID it is because I've never needed it before.
I've never been asked for ID for any reason. Hence why I'm now 40 and don't have one.
Now I have to get one because I just want to deposit money into a game. (Rolls eyes)
I mean I have a social insurance card and number and I've needed that a few times but that is it.
Oh well. I guess I'll just stop my 'whining'.
 

valentin

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Just make a photocopy of your ID and send to MA.:yay::yay::yay:
 

Jan Universe

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I don't have ID it is because I've never needed it before.
So you are 40 and never needed one before in your entire life?
According to the link I gave for the ID, I also noticed if I recall correctly that you would need one to get an bank account, I assume you have one.
Now I have to get one because I just want to deposit money into a game.
We all have to do it, so why should you be an exception?
Just because you know someone, who knows someone?
:scratch2:
 

Adamas

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Just make a photocopy of your ID and send to MA.:yay::yay::yay:
I think you missed the point that I don't have photo ID. :) That is the whole problem.

And to the others that have messaged me or posted in this thread about giving me your gold card reader that isn't the issue. My card and reader work just fine but when I tried to use the code I was given it says 'bad code'. But thanks for the offers.
 

Adamas

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So you are 40 and never needed one before in your entire life?
According to the link I gave for the ID, I also noticed if I recall correctly that you would need one to get an bank account, I assume you have one.
I think my parents set up my Bank account when I was a kid so I've just always had it.
I'm old, things were different back in the day. :)
 

Jan Universe

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it says 'bad code'
Is it out of sync maybe?
They can correct that quickly, if it is that.
(If they still do support the GC, could have been ended, not sure.)
Not sure if that would require a ID, not that I remember, but could be also the case.
Anyway, gl fixing it in time.
 
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Detritus

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Well I guess based on the replies to this post I have to get some ID.
And for those of you wondering why I don't have ID it is because I've never needed it before.
I've never been asked for ID for any reason. Hence why I'm now 40 and don't have one.

Have you seriously never been to a nightclub, bar, 18+ show, bought wine or cigars, been to a casino, been on a plane, stayed in a hotel, gotten a tattoo, had to verify your credit card for a cashier, been to an R-rated movie, or done any of the other thousands of things I can't even think of right now? Do you ever leave your house, mate?
 

Adamas

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Have you seriously never been to a nightclub, bar, 18+ show, bought wine or cigars, been to a casino, been on a plane, stayed in a hotel, gotten a tattoo, had to verify your credit card for a cashier, been to an R-rated movie, or done any of the other thousands of things I can't even think of right now? Do you ever leave your house, mate?
hehe. I do rarely leave my house. :) I've been to bars a few times never asked for ID. Also the beer store has never asked me for ID but I never really bought it when I was younger so since I'm older now I'm never asked. Never flown anywhere or stayed at a hotel. I know I live a different kind of life then some people but I'm happy and that is all that matters.
 

Geo

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I would provide them with what they are asking for.
This does sound suspicious and MA I think has made the right decision in this matter

If you live in Ontario, Canada like your profile says, we here are required to have a health card and all Ontario health cards are a form of legal photo identification. If you are who you say you are, there should be no reason not to be able to provide this.
 

Hijacker27

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IIf you live in Ontario, Canada like your profile says, we here are required to have a health card and all Ontario health cards are a form of legal photo identification. If you are who you say you are, there should be no reason not to be able to provide this.
No they are not legal photo ID as they do not have your address on them.
 

Geo

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No they are not legal photo ID as they do not have your address on them.
Hmm, It is still a government issued photo ID. But if that is not sufficient enough for MA than you will have to provide them with what they are asking for.

Best of luck,
Geo
 

Jan Universe

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But if that is not sufficient enough for MA
It has nothing to do with MA.
It's wat goverments make of it.
And MA needs to cover there asses to obey what the goverment want from them.
MA needs to be able to show that they did what's expected from them in terms of security.
 

messi91

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and when i thought I've seen them all.... we've got this.
I am sorry to hear support failed you man.Stay strong don't let give up !
 

valentin

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I think you missed the point that I don't have photo ID. :) That is the whole problem.

And to the others that have messaged me or posted in this thread about giving me your gold card reader that isn't the issue. My card and reader work just fine but when I tried to use the code I was given it says 'bad code'. But thanks for the offers.
Do you have passport.
 

Detritus

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hehe. I do rarely leave my house. :) I've been to bars a few times never asked for ID. Also the beer store has never asked me for ID but I never really bought it when I was younger so since I'm older now I'm never asked. Never flown anywhere or stayed at a hotel. I know I live a different kind of life then some people but I'm happy and that is all that matters.
Yea wasn't knocking it man, was just hard to get my head around not having one. Where I live you can't do anything without getting your ID checked. Even seemingly innocuous things like buying ibuprofen or certain cleaning supplies you have to be 18+ and they will check your ID because they think you are making meth with it. But I live in the US, land of lawsuits and inane bureaucracy.
 

Xavier_Jr

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The only bank account that you have was made by your parents 30 years ago? LOL that sounds ridiculous. As a tip: Stop playing entropia universe. Your explanation does not convince anyone. (In developed countries, so that you are totally without identification as a productive adult, it is because you are in jail.) :wtg:
 

Angel O2 Mercer

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My only advice is that you should get your ID card, they are easy to get and inexpensive. Birth certificate + photo + proof of permanent residence will be enough (I think, check your govs website).

Nobody should judge your life style, but you must be aware that certain choices have consequences. MA's hands are tied, I'm happy they enforce this kind of security with no exceptions.

Seriously, get your ID. It's not even for the game, if in the future you need it for something more serious you'll be in much bigger trouble than a game.

Good luck, I hope you can sort this out.
 

mastermesh

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Dunno where you live but some states have nondriver ids... also places like Arizona have something crazy like a driver licence that is considered valid for 65 years.... made checking i.d. interesting in my previous job irl

Isn't there some only online country that anyone can claim citizenship in and get an I'd from?... Estonia https://e-resident.gov.ee/
 

Adamas

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The only bank account that you have was made by your parents 30 years ago? LOL that sounds ridiculous. As a tip: Stop playing entropia universe. Your explanation does not convince anyone. (In developed countries, so that you are totally without identification as a productive adult, it is because you are in jail.) :wtg:
hehe. I think if I was in jail they'd make me get ID. :p
I pay $4 a month in banking fees why would I get a new account just because mine is old?
Secondly why do I need an ID to be a productive adult?
I pay my rent, I go to work, I pay my taxes. What part of MY life requires PhotoID?
Whenever I need to fill out government forms they just ask for my SIN number so I've gotten by just fine.
But it doesn't matter; I'll have to get some ID very soon.
 
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