The story is on the 23th of decemeber my goldcard and reader was destroyed so then i contaced support.
Knowing there is up too 8 weeks waiting time for a new GC/reader i also asked them to remove my GC while awaiting
Today is the 4th of Janu and still noting but a weak reply asking me to attach pic of my drivers license witch i did in the first support inqury.
As far as iam concerded a REAL company have in guidelines that supports are supposed to be handled within a week but so far its been 12 days for MA to fix this simple request.
From MAs Support policy.
"We strive to answer your questions within 72 hours. At time of high work load, also be prepared that you might have to wait a bit longer."
Not Replying to threads reguarding Login issues using their system and the 50+ days waiting on withdraws sums up that MA clearly need to prioritise more on consumercontact.
Knowing there is up too 8 weeks waiting time for a new GC/reader i also asked them to remove my GC while awaiting
Today is the 4th of Janu and still noting but a weak reply asking me to attach pic of my drivers license witch i did in the first support inqury.
As far as iam concerded a REAL company have in guidelines that supports are supposed to be handled within a week but so far its been 12 days for MA to fix this simple request.
From MAs Support policy.
"We strive to answer your questions within 72 hours. At time of high work load, also be prepared that you might have to wait a bit longer."
Not Replying to threads reguarding Login issues using their system and the 50+ days waiting on withdraws sums up that MA clearly need to prioritise more on consumercontact.
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