Information regarding Entropia Universe Cash Cards
4 Jan 2007
MindArk PE AB made an agreement with the Canadian company CardOne Plus to provide Entropia Participants with the Entropia Universe Cash Card currently available for purchase inside the Entropia Universe. CardOne Plus in turn made an agreement with a Canadian technical payment solution provider named CU-Connect. This technical solutions provider has run into difficulties because of, as we understand it, their under-graded server and backup systems.
MindArk PE AB will therefore stop issuing new Entropia Universe Cash Cards until CardOne Plus has resolved the situation by appointing a new payment provider. According to CardOne Plus this process may take up to 60 days.
This will probably mean that we will have to issue new cards to the Entropia Participants that have already bought Entropia Universe Cash Cards. This will be done free of charge.
As a consequence of this circumstance, which is beyond our control, it is no longer possible to transfer funds from the Entropia Universe to the Entropia Universe Cash Card. MindArk PE AB further recommend Entropia Participants that have funds already available on their Entropia Universe Cash Cards, that they withdraw these sums at an ATM.
We regret the inconvenience this may cause until the Entropia Universe Cash Card withdrawal system is up and running again.
Withdrawals through the use of the normal bank withdrawal system inside the Entropia system will of course continue to operate as normal during this period.
As soon as MindArk receives any additional information, it will be presented immediately at the Support News section.