Yes, the OP could be mistaken in some regard. It is not impossible.
Seems MA admit their logs show OP got 10,000 Ped, which is a suspiciously round number.
I'd say they have a limit of this amount somewhere in their code. Possibly for Hofs of this size they would normally give part of the loot as Gems, the Residue would always be below 10k, and the limit would not be noticed. But for some reason, in this case, their algorithm didn't include the Gems, but tried to give the whole loot as Residue (and failed).
At least, if this limit is also in the Hunting code, it would be 10k x 100 x 30 Pec for muscle oil, and there has never been a loot that big (300k Ped).
WTF@MA's logs showing him looting exactly 10000.00peds (what is the chance of that)
Seems MA admit their logs show OP got 10,000 Ped, which is a suspiciously round number.
...It's a shame that what should have been a nice moment has turned rather sour for Jack. I hope it all gets resolved soon. I stand by my opinion that it is Jack's support case that should be responded to and not the public outburst. If it is confirmed loot went missing there should be a very apologetic public announcement about it all from MA.
Same chances as 6666, 7777, 5445, 2345, 1235, 7676, and, of course - 8998. Round HoF's happens, you know.
I find the support answer unsatisfactory, on the grounds that we do not know if this was a one of a kind bug or if it has occurred in the past.