- Joined
- Dec 31, 2006
- Posts
- 5,202
- Location
- Germany
- Society
- Jurai Blood
- Avatar Name
- Nicholas wizzszz Wolf
Stop defending shoddy customer service.
40 hours floating in space - 5 support cases sent not a single response. Unacceptable.
Wizz... if your business relies on customers utilizing your product during peak times (like a weekend), then customer satisfaction is what is so urgent.
Sure, and i agree - but... how could have MA hired someone to handle all the "move my avatar, i'm stuck in space"-requests in time? They are no psychics. This is the result of a bug. This was more or less UNEXPECTED. What do you think, that they did this on purpose?
It is their loss if people can't play, they will fix it ASAP, no doubt about it.
But as long as people act like addicts, their drug dealer can do whatever to them. MA will never, NEVER start listening to the players when those players can't even survive a single weekend without.
You're acting like you are totally desperate, like you will keep playing, no matter if they try to satisfy their customers or not. That's the wrong signal imho.