I think people have a right to question why it takes a week to fix hardware problems..
I used to own an internet café which got hit by lightning and took out 30 pcs....I closed the shop drove 4 hours to my supplier brought $15k worth of hardware drove home worked all nite with just 2 of us and opened the shop the next day..
Get yur shiit togetha MA!!!!!!!!!!!
rage ends ty
Just a guess :
Problem happened already long time ago, just noone noticed. It started like 1 month ago when lags started to be not so regular.
in my opinion there was a problem in one of hard drives, that caused hardware timeouts and that is why we started to have lags in first place.
one of raid hard drives died, it was holding an sql database . Since in this situation when one hard drive dies, there is another one, but in most situations the "Healthy" hard drive starts to work unproperly and makes some mistakes in main sql database.
After "damaged" hard drive crash, system started to run in safe mode , and system administrators loaded same database that was in Healthy hard drive, but what is nessesary to make is to compare database with log.
explanation : there is 2 database components - 1 . database , 2 . Log files
if database(1) crashes or was damaged some fields, it can be restored from logfile(2)
logfile is (text) document that describes every operation made to database.
In my opinion , 1 hour of log file should be bigger than 1gb.
So, if system administrators made everything in order, they should be run system (database <-> logfile) check. and if there was like 1 month size logfile, it is normalt that it took like 1 week to check all database tables,
because database in this case is so important , because what if even 1 number was changed like (pedcard nuber on 1 person became xxxxxxx times bigger.)
i think they made everythiing in order, in time they got new hardware , they was runing in safe mode + copying database once in 1 hour, that was making additional lags.
as i sayd before all operations was made in order, but if someone would listen my opinion, it would be dump lettig servers run on 90% usage , because any server issuse makes similar situation and makes people unhappy.
ma should run servers on 60% usage or above and additional money spending it would be more than loosing them because unhappy players.