Hi to all who are reading this.
*MY IGN is abhi abhiaang aang
* This hacking occurred more than a year ago and my frustration is with MA not replying to me for more than 1 year today.
* I apologize for the grammatical errors and mostly for the long ass post!
*Just to highlight, [Improved GYRO FAP] is similar to an [Omegaton Fast Aid Pack, Improved] worth over 40,000 peds (>USD$4000)
********************************************************************************************************************************************************************************************************
* PART 1 : THE SUMMARY OF THE INCIDENT ( a repost of what I posted a year ago on reddit)
Some of you guys might know me as the healer guy who used to regularly advertises on #fap as "ABHIAANG'S HEALING SERVICE with....."
Ok, to make it clear, it was mostly my fault because I was careless enough to not have 2fa activated on my account.
So on 28/Nov 2 pm local time, I went to log into my account as usual. Something was off because my usual keyboard shortcuts and item shortcuts icons on my screen were missing. So I look at my inventory and realized that most of my valuables were missing. That's including an Imp Gyro Fap , divine chip, ares ring modified, ares ring (L), hermetic ring (L), and many more items. Even my adj pixie and vision s10...Additionally, the hacker used my account to purchase a Summer and an Easter Strongbox for 500 ped each on AH. That's thousands of dollars just gone overnight...I panicked and quickly change my password, and I wrote a support letter to MA. Still waiting for their reply.
I am not here trying to feel sorry for myself because I know it was definitely not smart on the 2fa part. That put aside, I would really appreciate any help or advice, especially if you have experienced something like this. Also, please pm me in-game @ abhi abhiaang aang if anything. Mine imp gyro fap was a tier 0.99 with a tier increase rate of 113/200.
********************************************************************************************************************************************************************************************************
*PART 2 : MA's lack of response for over a year (since LAST DECEMBER! )
*My conversation with MA Support (date followed by person who typed)
2020-11-28 06:48
ME:
Mhy entropia account was hacked and my Imp GYRO Fap is missing, along with Divine Intervention Chip , Ares Ring and many other items. Also, it was used to buy 1 Summer and 1 Easter strong box for 500ped each. Could you please please help me here. This happened in a span of 12 hours as I went to sleep. When I woke up, all my items were gone! Please atleast track who logged in and from where. Atleast check the person i bought that strongboxes from, which is so much above MU... Atleast hel me get my Imp Gyro FAP PLEASE. It was worth thousands of dollars!I can send you pictured and sreenshots if necessary. I will do that via the email.
2020-11-28 09:14
ME:
To add on, my imp gyro fap was tier 0.99 with a tier increase rate of 113/200.
2020-11-28 19:50
Support:
Hi abhiaang,
Thank you for contacitng us.
We can see that you account was accessed from another location than your usual one.
We can also see that your items was sold to the Trade Terminal and that the PED was transferred to another account through the Auction.
We recommend that you change your password for your Entropia account and also for any other account where you may share the same login credentials.
Kind regards,
Folke | Entropia Universe Support
2020-11-28 20:27
ME:
Hi,
Thank you so much for the quick reply. I have already changed my password for all the similar login information. May I know what happens now? Once again, thank you so much for taking your time to look into this.
Regards,
abhiaang
2020-11-28 20:44
ME:
Hi,
Thank you so much for the quick reply. I have already changed my password for all the similar login information. May I know what happens now? Once again, thank you so much for taking your time to look into this.
Regards,
abhiaang
2020-12-02 10:17
ME:
Dear MA support,
Thank you for helping me! To add on, I am willing to pay some peds if its required to get stuff back from tt. May I know if the hacker tt-ed my IMP GYRO FAP as well what did he tt and what not? Thank you so much!
2020-12-04 16:20
Support:
Hi abhiaang,
Thank you for your reply.
This is an ongoing investigation and we do unfortunately not have any new information at this point in time.
We can unfortunately not guarantee that your items will be returned to you.
We apologize for the inconvenience.
Kind regards,
Folke | Entropia Universe Support
***************************************************************************************************************
YOU CAN SKIP TO THE END OF THE CONVERSATIONS AS SUPPORT DOES NOT REPLY HERE ON
***************************************************************************************************************
2020-12-04 17:55
ME:
Dear MA Support,
Ok, thank you. Please let me know if there is any news. Thank you. I really hope I can get my items back and this hacker get caught soon.
2020-12-18 16:28
ME:
HI, just wondering.. is there any update to this case? Hoping for some leads
2020-12-29 14:43
ME:
Dear support team,
Thank you for looking into the case so far. Is there any leads in the case of finding the hacker and my items? Did my IMP Gyro get tt-ed and is it possibe to get it back?
Thank you so much
2021-01-05 09:52
ME:
Dear MA support,
Has there been any update with the case? Anything about my IMP GYRO at all? Thank you
2021-02-02 06:31
ME:
Dear MA Support,
Please let me know if there is any more news of the hacker and my items. Thank you for your time!
2021-02-20 06:10
ME:
Dear MA Support,
Hi, has there been any news on my case?
Thank you
2021-03-20 04:29
ME:
Dear MA support,
Hi! Please let me know if there is any update
Thank you
2021-04-12 15:01
ME:
Hey MA Support.
Has there been any new leads on my case?
Do let me know! Thank you!
2021-04-25 06:33
ME:
Hey MA support,
Hey
Do let me know of any updates to the case 
Wishing you a great weekend!
2021-05-23 08:34
ME:
Hey MA
Anything new on the caes?
Have a nice day!
2021-06-24 10:42
ME:
Hey MA,
Is there something ne on the case?
Thank you
2021-08-14 11:32
ME:
Hey MA,
Its been 8 months since you last replied me... Could you please let me know of any updates to this case? I have put in a substantial amount of money into this game and I would like to know if the hacker got caught? Possibility of getting my items back? I would atleast like to get my big items like my ares ring/imp gyro back. Please please get back to me. Thank you so much.
Regards,
Abhi
EU Fan since almost 10 years ago
2021-09-02 17:00
ME:
Hey MA,
Its almost 9 months.. Please bould you let me know how is the case going? Any leads?
A concerned EU player,
Abhi
2021-10-04 18:04
ME:
Hey MA,
Please let me know if there are any updates. Been quite a long now. It's almost...11 mths since the investigation started.
Abhi
2021-12-03 06:07
ME:
Hey MA,
IS there any news on the case? Its been 1 year since the my account was hacked...
Abhi
********************************************************************************************************************************************************************************************************
I once again apologize for the long post. I just wanted to make sure that I posted all the messages as they were so everyone can see what really went on.
I have written multiple other support cases, which have been either closed immediately or not replied to. I know it's probably stupid to hope for something new, but it's not exactly a small price I paid. If it were maybe $100, I could have lived with it and moved on long ago. However, I am just clinging onto a glimmer of hope, hoping that it can all simply be over and I get everything back. I hope some of you out there learn from this and be more cautious with your account security
Thank you for reading this!
*MY IGN is abhi abhiaang aang
* This hacking occurred more than a year ago and my frustration is with MA not replying to me for more than 1 year today.
* I apologize for the grammatical errors and mostly for the long ass post!
*Just to highlight, [Improved GYRO FAP] is similar to an [Omegaton Fast Aid Pack, Improved] worth over 40,000 peds (>USD$4000)
********************************************************************************************************************************************************************************************************
* PART 1 : THE SUMMARY OF THE INCIDENT ( a repost of what I posted a year ago on reddit)
Some of you guys might know me as the healer guy who used to regularly advertises on #fap as "ABHIAANG'S HEALING SERVICE with....."
Ok, to make it clear, it was mostly my fault because I was careless enough to not have 2fa activated on my account.
So on 28/Nov 2 pm local time, I went to log into my account as usual. Something was off because my usual keyboard shortcuts and item shortcuts icons on my screen were missing. So I look at my inventory and realized that most of my valuables were missing. That's including an Imp Gyro Fap , divine chip, ares ring modified, ares ring (L), hermetic ring (L), and many more items. Even my adj pixie and vision s10...Additionally, the hacker used my account to purchase a Summer and an Easter Strongbox for 500 ped each on AH. That's thousands of dollars just gone overnight...I panicked and quickly change my password, and I wrote a support letter to MA. Still waiting for their reply.
I am not here trying to feel sorry for myself because I know it was definitely not smart on the 2fa part. That put aside, I would really appreciate any help or advice, especially if you have experienced something like this. Also, please pm me in-game @ abhi abhiaang aang if anything. Mine imp gyro fap was a tier 0.99 with a tier increase rate of 113/200.
********************************************************************************************************************************************************************************************************
*PART 2 : MA's lack of response for over a year (since LAST DECEMBER! )
*My conversation with MA Support (date followed by person who typed)
2020-11-28 06:48
ME:
Mhy entropia account was hacked and my Imp GYRO Fap is missing, along with Divine Intervention Chip , Ares Ring and many other items. Also, it was used to buy 1 Summer and 1 Easter strong box for 500ped each. Could you please please help me here. This happened in a span of 12 hours as I went to sleep. When I woke up, all my items were gone! Please atleast track who logged in and from where. Atleast check the person i bought that strongboxes from, which is so much above MU... Atleast hel me get my Imp Gyro FAP PLEASE. It was worth thousands of dollars!I can send you pictured and sreenshots if necessary. I will do that via the email.
2020-11-28 09:14
ME:
To add on, my imp gyro fap was tier 0.99 with a tier increase rate of 113/200.
2020-11-28 19:50
Support:
Hi abhiaang,
Thank you for contacitng us.
We can see that you account was accessed from another location than your usual one.
We can also see that your items was sold to the Trade Terminal and that the PED was transferred to another account through the Auction.
We recommend that you change your password for your Entropia account and also for any other account where you may share the same login credentials.
Kind regards,
Folke | Entropia Universe Support
2020-11-28 20:27
ME:
Hi,
Thank you so much for the quick reply. I have already changed my password for all the similar login information. May I know what happens now? Once again, thank you so much for taking your time to look into this.
Regards,
abhiaang
2020-11-28 20:44
ME:
Hi,
Thank you so much for the quick reply. I have already changed my password for all the similar login information. May I know what happens now? Once again, thank you so much for taking your time to look into this.
Regards,
abhiaang
2020-12-02 10:17
ME:
Dear MA support,
Thank you for helping me! To add on, I am willing to pay some peds if its required to get stuff back from tt. May I know if the hacker tt-ed my IMP GYRO FAP as well what did he tt and what not? Thank you so much!
2020-12-04 16:20
Support:
Hi abhiaang,
Thank you for your reply.
This is an ongoing investigation and we do unfortunately not have any new information at this point in time.
We can unfortunately not guarantee that your items will be returned to you.
We apologize for the inconvenience.
Kind regards,
Folke | Entropia Universe Support
***************************************************************************************************************
YOU CAN SKIP TO THE END OF THE CONVERSATIONS AS SUPPORT DOES NOT REPLY HERE ON
***************************************************************************************************************
2020-12-04 17:55
ME:
Dear MA Support,
Ok, thank you. Please let me know if there is any news. Thank you. I really hope I can get my items back and this hacker get caught soon.
2020-12-18 16:28
ME:
HI, just wondering.. is there any update to this case? Hoping for some leads
2020-12-29 14:43
ME:
Dear support team,
Thank you for looking into the case so far. Is there any leads in the case of finding the hacker and my items? Did my IMP Gyro get tt-ed and is it possibe to get it back?
Thank you so much
2021-01-05 09:52
ME:
Dear MA support,
Has there been any update with the case? Anything about my IMP GYRO at all? Thank you
2021-02-02 06:31
ME:
Dear MA Support,
Please let me know if there is any more news of the hacker and my items. Thank you for your time!
2021-02-20 06:10
ME:
Dear MA Support,
Hi, has there been any news on my case?
Thank you
2021-03-20 04:29
ME:
Dear MA support,
Hi! Please let me know if there is any update
Thank you
2021-04-12 15:01
ME:
Hey MA Support.
Has there been any new leads on my case?
Do let me know! Thank you!
2021-04-25 06:33
ME:
Hey MA support,
Hey
Wishing you a great weekend!
2021-05-23 08:34
ME:
Hey MA
Anything new on the caes?
Have a nice day!
2021-06-24 10:42
ME:
Hey MA,
Is there something ne on the case?
Thank you
2021-08-14 11:32
ME:
Hey MA,
Its been 8 months since you last replied me... Could you please let me know of any updates to this case? I have put in a substantial amount of money into this game and I would like to know if the hacker got caught? Possibility of getting my items back? I would atleast like to get my big items like my ares ring/imp gyro back. Please please get back to me. Thank you so much.
Regards,
Abhi
EU Fan since almost 10 years ago
2021-09-02 17:00
ME:
Hey MA,
Its almost 9 months.. Please bould you let me know how is the case going? Any leads?
A concerned EU player,
Abhi
2021-10-04 18:04
ME:
Hey MA,
Please let me know if there are any updates. Been quite a long now. It's almost...11 mths since the investigation started.
Abhi
2021-12-03 06:07
ME:
Hey MA,
IS there any news on the case? Its been 1 year since the my account was hacked...
Abhi
********************************************************************************************************************************************************************************************************
I once again apologize for the long post. I just wanted to make sure that I posted all the messages as they were so everyone can see what really went on.
I have written multiple other support cases, which have been either closed immediately or not replied to. I know it's probably stupid to hope for something new, but it's not exactly a small price I paid. If it were maybe $100, I could have lived with it and moved on long ago. However, I am just clinging onto a glimmer of hope, hoping that it can all simply be over and I get everything back. I hope some of you out there learn from this and be more cautious with your account security
Thank you for reading this!