i tried all suggestions in this thread and all others and nothing has worked, i click on the app after download and my computer does nothing, i cant even open the download to try and install it...im pissed off
Same here, check my support case:
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History for support case 177202
2009-12-21 18:04 You wrote:
Hey support,
Please check this screenshot. This is the screen that I keep getting after I downloaded VU10.6.2..
https://www.planetcalypsoforum.com/gallery/showimage.php?i=227522&c=20
Can you please tell me what I can do to get things right again?
Thanks,
Kemp
2009-12-22 15:12 Entropia Universe Support:
Hi,
Thank you for your report. If you receive this error message, something has gone wrong in the process of updating your client. In most cases this means that you have to perform a reinstallation of Entropia Universe.
Make sure that you check if the installation folder is still present after the uninstallation (C:\Program Files\Entropia Universe). If it is still there please delete it.
This error often occurs if you have stopped the patcher at any point during the patching process and then restarted it. Please let it finish on its own, even if it seems that the process is not responding or moving, it will continue soon. Do not close the patcher. Also make sure to close all other applications when you run the installer. Please note that merely reapplying the patch will not work until you have reinstalled.
We sincerely apologize for any inconvenience this may cause you.
Kind regards,
Entropia Universe Support
2009-12-22 20:45 You wrote:
Dear Support,
Thanks for your answer, but it doesn't do the trick. The downloader does not work. I suppose you have had more support cases about this, so please solve this asap.
Thanks!
Kemp
2009-12-23 00:53 Entropia Universe Support:
Hi,
Could you please let us know what happens when you try to log in? The more information you provide the better we can assist you. If you can, please include screenshots of the issue.
Happy Holidays and kind regards,
Entropia Universe Support
2009-12-23 10:51 You wrote:
Hey,
you don't fully understand. I try to freshly install the game and that doesn't work. The link on your site lets me load the Installer software, I can open the Clientloader, and then I need to click "Launch" in order to download the game again.
There it just stops with an error which something like that there is an error with the Entropiauniverse.exe file.
Maybe you guys should check all the complaining threads about PE not downloadable/executable on Entropiaforum, compile a list with all problems occuring and start working very hard to solve these issues before X-mas.
Regards,
Kemp
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Once again they trust on the user to provide all the info for them to solve the problem. Cuga is right, it indeed shows a lot of incompetence again.
Well, I'll try again tonight....