Can't see any support option to remove or gag an abusive chatter

Meg

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GloryHound Irregulars, ex Dirty Dozen, ex...ehhh beta
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Megan Meg Arlington
I must be missing something :)

There's someone in chat channel Rookie who has endless constant incessant abuse ready for anyone. It doesn't make the game look very nice - I can ignore the twerk but I can't also ignore everyone the twerk picks a fight with.

EDIT answer
I wasn't able to find the section for report of abuse - and now I found it after logging in and selecting a random section to start a ticket with.

Done and resolved.
 
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I have perhaps a handful of people permanently on Ignore, due to their disruptive behaviour in rookie chat.
And then I ignore anyone who responds to them in a disruptive way during my current session.

Generally every few days, I clear my Ignored list of all but the handful of permanent ones.
(/listignored, then right click on name and 'Unignore')
I do this so I can better focus on those people that really need help in Rookie chat - the new players.

You're right, it's not a good look for the game though, as new players can see Rookie chat while they're still creating their avatar, before they even enter the tutorial areas. I wonder sometimes how many simply leave at that point, never to return?
However Rookie chat is a very useful feature in the game, as it is the only really universal game-wide chat channel.

I've previously suggested I think, changing the name of that channel to 'Universal' and creating a new more restricted 'Rookie' channel. Perhaps it could be limited in the same way as re-entry to Thule now is?
 
I simply can't see a way to report them. They can't be allowed to be this abusive. It's not just the racist and misonygist remarks but also the incessant swearing for no reason other than being abusive. They may need professional help but they do not need Entropia.
 
Yes, Rookie chat should be renamed as Public chat or something else AND it should not be a default chat for new avatars anymore. Just create another one as a default called #Beginner or something and start fresh. Is it possible to publish the guidelines for that default chat so you can be banned from it if you abuse it? OR a private chat could be created for players who want information but it would require them knowing the steps to join and the chat name. Perhaps an AD in Thule. However; if the chat adds OPs and grows it could become an awesome player-moderated chat. I am sure all the helpful players from Rookie would be able to help with answers there too.
 
There are Rules of Conduct in the ToU (http://legal.entropiauniverse.com/legal/terms-of-use.xml) that players are expected to comply with.

Section 8, clause (d) says:
Terms of Use said:
d. You may not take any action, post, communicate, upload or otherwise use any content, including text, images and sounds, that MindArk, at its sole and absolute discretion determines to be sexually explicit, racially, ethnically, religiously or sexually offensive, hateful, vulgar, defamatory, libelous, harassing or threatening to another person or organization or otherwise objectionable. This includes communications in the Entropia Universe and in any other website or forum with connection to the Entropia Universe.

If you feel that a player is knowingly and persistently violating this section, then you may wish to lodge a support case to bring this to MindArk's attention.
If you do, I recommend that you include one or more screenshots that show the chat that you find objectionable, and which each include a date/timestamp.
Be specific and detailed.

Note that MindArk will not disclose to you what action they will take in relation to another player.
Or even if they will take any action at all.



...OR a private chat could be created for players who want information but it would require them knowing the steps to join and the chat name. Perhaps an AD in Thule. However; if the chat adds OPs and grows it could become an awesome player-moderated chat. I am sure all the helpful players from Rookie would be able to help with answers there too.

There is already the #calypsoadviser chat boot players out of that one if they're disruptive?
They're not online all the time though.
 
If you feel that a player is knowingly and persistently violating this section

Oh I do, thank you :)

Again, thank you for patience. I wasn't able to find the section for report of abuse - and now I found it after logging in and selecting a random section to start a ticket with. It was simply some bit of that which was unintuitive!

Imagine if this could be a right click option that simply captures their last 200 chatlines and files a ticket. It could be handled by someone with little to no experience with or knowledge about the game.
 
I closed Rookie chat on the very first day it appeared on my desktop, along with that enourmous progress window, those were the second worst idea MA had. First worst my signature tells all.
 
Snapshot and attach to support ticket. All you can do other than ignoring them
 
Honestly, what they need to do, is limit the time that people can stay in rookie chat, other games I know do this. Usually about a month of playtime (something like 200 hours)

Then it will be truly just a place for rookies, and vets that re bored, wont keep trolling the channel. And when people ask "How do I get more PED, or guns, or ammo?" They response wont just be " Get out your visa, or Master card."
 
And when people ask "How do I get more PED, or guns, or ammo?" They response wont just be " Get out your visa, or Master card."

The question "My gun is broken, how do I get a new gun" and "I'm out of ammo how do I get more ammo" has the common response: You buy it in trade terminal. (Unless the cases you have shrapnel, or BLP ammo you can replace with MWCs).

When you tell that, the next question (or, rather statement) will be: "I don't have any PEDs".

Then you have two options: You can either work for it, by gathering resources you sell to other players, or to deposit. And for most people, deposting means get your VISA or MC (mastercard) ready.

There are people now and then who open up private chat with me, and ask for PEDs. When I ask, "Do you have any sweat (I then mean, "any sweat at all"), the answer is no, and rather than seeing the person go sweating, I see the person go towards some other avatar.

I don't know if you mean people who *only* respond with the "use the credit card" answer or if you get both. But on the other hand I know that a few beginners who asks for money (in private chat) never will touch the VSE tool and not even try it. I just give you the other side of it.

One ting that needs to be said clearly, is that you can't grind (hunt mobs) for free and make yourself a fortune that way, because while in other games the ammo doesn't have any IRL value, in this game the loot has a value that corresponds to IRL value, the TT value, and to be able to claim loot (that often has TT value), in the long run you need to pay for the TT value of the loot by paying a TT cost for the ammo you use - there is no "stick" in this game you can use to kill an unlimited number of creatures for free to collect their loot.

The other ways to get money is often considered dull and low-paying (collecting sweat), or takes a long time (fruit/stone gathering).

There is a second reason to bring up the credit card: Some people want a repairable starting gun and/or (if you know a bit more of the game) an affordable weapon amp to get higher damage from weapons. One way to get this is getting a good starter pack like the gold pack (weapon+amp, healing tool, wearable that has a running speed buff, an (L) car with higher TT value than beginner car) or the rocktopia silver pack (cool looking tommygun); and these starter packs can't be bought ingame; to get one of these starter packs you have to use a creditcard on the webshop.

Another thing is that if you need alot of ammo, for instance for an event, you can either get it from the strongboxes (if you want to gamble a bit), or you can buy universal ammo from webshop without the bank fee penalty and (if I remember right) get some bonus stuff with it. Again this is from webshop so you need to pay with CC. (Or, with paypal but for me paying with paypal means paying with CC but with a middlehand).

Reason I often recommend to deposit is that it's possible that way to have more fun ingame. If you deposit say 10 USD (97.5 ped), you can buy a sleipnir with oil, and you can move around pretty freely by yourself over the continent (total cost say 30-40 ped). Though it's not impossible to get this sum by sweating, it can be fun to have a little jumpstart. Also, even if you deposit I recommend trying out sweating, because it will learn you alot about the game; you'll get evade skills, you will learn about mobs, you will learn about trading, you will meet people and so on - but the making money part will be small. Without depositing, it will take you quite some time to make money to do the more fun things ingame. And if you feel an urgency to visit another planet, it will be hard time to make money for the ticket cost - it costs around 10 ped to go from one planet to another with shared warp or taxi service.

In the past the start sum would be to cover ammo, weapons and armor; now you get some of that from starter packs; and the armor you get by completing discipleship.
 
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However Rookie chat is a very useful feature in the game, as it is the only really universal game-wide chat channel.

I've previously suggested I think, changing the name of that channel to 'Universal' and creating a new more restricted 'Rookie' channel.

I agree that the problem with Rookie chat is that it's the first and probably only chat that every player has by default; this practically means that Rookie is used as a universal default chat channel. For good and bad, it's the best channel to ask in if you have a question like "Where are the Eomons [a huge mob] right now?" just because "everyone" has it.

Some people have created user defined global chat channels, but the problem there is that there isn't one of them and noone knows about them (as they aren't added by default).

So a suggestion would be to split off rookie into two channels, for instance just Chat and Rookie. Then, to make things less complicated, make system auto-drop Rookie after a month and if someone wants to help beginners they will have to re-join.

The problem with ignoring troublemakers or having rookie too closed can be that troublemakers/alts of troublemakers woudl be able to write there (or spam for websites for instance) and (only) real beginners would notice it and think "oh the spammers/scammers own this game".
 
Or lock it down to new players as suggested in addition to the EU advisors and invited trusted players but as aia says it won't stop the ones determined to be abusive by making alts.

Maybe add the ability for one advisor, two / three trustees or 10 newbies to vote to get a player locked out - get locked 3 times and it's a permanent ban.
 
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2fdf33e51f8d68f98e40f1b96340a28c.jpg



Probably a kid, or someone late taking their meds. :yup::yup:
 
I have perhaps a handful of people permanently on Ignore, due to their disruptive behaviour in rookie chat.
And then I ignore anyone who responds to them in a disruptive way during my current session.

Generally every few days, I clear my Ignored list of all but the handful of permanent ones.
(/listignored, then right click on name and 'Unignore')
I do this so I can better focus on those people that really need help in Rookie chat - the new players.

You're right, it's not a good look for the game though, as new players can see Rookie chat while they're still creating their avatar, before they even enter the tutorial areas. I wonder sometimes how many simply leave at that point, never to return?
However Rookie chat is a very useful feature in the game, as it is the only really universal game-wide chat channel.

I've previously suggested I think, changing the name of that channel to 'Universal' and creating a new more restricted 'Rookie' channel. Perhaps it could be limited in the same way as re-entry to Thule now is?
I certainly agree that the channel now named "Rookie" should be renamed "Universal" or "Default" or maybe even "Unfiltered". I also agree that a new channel for rookies is in order, however I don't think that specific form is the best one for it.

The problem with keeping Dalek sewer goo out of a chat channel is it basically can't be done both automatically and well. It comes down to having channel moderators, which can be made an extremely easy job with a handful of channel tools, but still means someone has to put in time doing it (and even when it's done in ez-mode, that still means arranging for someone to cover each piece of time).

I'm experimenting with channel-splitting based technologies in my own (unrelated) programming work, but that looks like a quite difficult type of solution to implement in the chat system Entropia already has.

I think the most important, first step in rising above this issue is to arrange to have welcoming, reasonable, approachable presences in Rookie, and to dole out instructions for the Ignore [avatar] and Show/Hide [channel] functions at the earliest possible moment.
 
Yes, Rookie chat should be renamed as Public chat or something else AND it should not be a default chat for new avatars anymore. Just create another one as a default called #Beginner or something and start fresh. Is it possible to publish the guidelines for that default chat so you can be banned from it if you abuse it? OR a private chat could be created for players who want information but it would require them knowing the steps to join and the chat name. Perhaps an AD in Thule. However; if the chat adds OPs and grows it could become an awesome player-moderated chat. I am sure all the helpful players from Rookie would be able to help with answers there too.

I think Ella just detailed the most appropriate solution. I would additionally suggest that on avatar creation, the new player should only see System and Local chat channels, and a message detailing how to use the chat system.
 
Honestly, what they need to do, is limit the time that people can stay in rookie chat, other games I know do this. Usually about a month of playtime (something like 200 hours)

Then it will be truly just a place for rookies, and vets that re bored, wont keep trolling the channel. And when people ask "How do I get more PED, or guns, or ammo?" They response wont just be " Get out your visa, or Master card."

No. Vets that are bored will alt.
 
Or lock it down to new players as suggested in addition to the EU advisors and invited trusted players but as aia says it won't stop the ones determined to be abusive by making alts.

Maybe add the ability for one advisor, two / three trustees or 10 newbies to vote to get a player locked out - get locked 3 times and it's a permanent ban.

That's the final piece of the solution here, along with Ella's suggestions. But I would say even a temp lock should require the say-so of 3 from among preselected channel trustees or say 20 to 25 others. Possibly require 24 votes for a lock but count one vote from a channel trustee as 8 votes.

Locks should be temporary, and lock duration should increase with each lock.

Channel trustees could also be chosen by a vote system. One such system off the top of my head is: Each player gets one vote up/down/neutral on each other participant; at any given time the 5 participants present who have the best up/down balance become the channel's trustees; optionally, planet representatives could do an end run around the vote system and always be channel trustees in addition to the normal 5.

:twocents: from a systems specialist.
 
Rookie chat is a pain to read and I simply switched it off and never look there again.
I wonder how many other helpful people feel the same way.

At the end, genuine newbies in need are losing on that, and because of them maybe not receiving help EU lose. So MA should definitely do something about it.
 
Rookie chat is a pain to read and I simply switched it off and never look there again.
I wonder how many other helpful people feel the same way.

At the end, genuine newbies in need are losing on that, and because of them maybe not receiving help EU lose. So MA should definitely do something about it.

I just iggy the rude ones but some days the convos gets pretty cryptic :laugh:
 
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