Info: Current Withdrawal time

atomicstorm

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MeLoveYou LongTime FiveDolla
Hello everyone. I requested a few withdrawals. The first worked out well and within 50 business days I received my money. However, there seems to be some weird problem with my second withdrawal:

Requested: 2nd February 2020

Instead of a mail confirming that the withdrawal was committed, I received an Email of the support team:

Hi,

Please file a support case regarding the pending withdrawal with ID: 14329340.

Kind regards,
Jasper | Entropia Universe Support


- - -

I did quite a few withdrawals during my years here and this never happened before. I did file a support case just like they asked me to do.

Now I am very curious now what will happen next... Did anyone of you experience that before?

Regards
Yes. They will want to verify your ID.
 
D

Deleted member 46968

Guest
Committed Apr 09 2020
Money received in my back account Apr 09 2020.

Nicely surprised to see the money in my back account on same day MA committed this transaction in EU :clap:

European Union rules :wtg:
 

ken.ji

Old Alpha
Joined
Aug 26, 2012
Posts
731
02 Feb 2020 09:09 Pending Bank Withdrawal

Mine should come soon too.
10th of April will be 50 days
No Committed for me on 10th April 2020, even there are 2 withdrawals in the thread pages exactly on 02 Feb 2020 (same as mine) and they got Committed. There is even one from 05 February 2020 wich got Committed but mine not.

Tomorrow will write a support case about it.

PS. Is not my first withdrawal and they already have my ID for verification.
 

Rukin

Alpha
Joined
Sep 27, 2007
Posts
673
Location
BC, Canada
Requested: 09 February 2020
Committed: 09 April 2020
In Bank Account: 14 April 2020 (probably delayed due to Easter)
 

Tournament Spon

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Rick TheVictor Hypercharged
Requested 04.15.20 2:00am CST.

(50 business days from today in Sweden is 75 calendar days from today, estimated date of receipt June 29th 2020)
 
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Spacejanitor

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Roger Spacejanitor Wilco
06 Feb Withdrawel ID- 14331752 still pending. 50 Day deadline reached today. Excluded the 2 public hollidays. Support case sent, as reminder. Waiting on response today.
 

Spacejanitor

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Worried!

Unlike the last time, this one seems to be " slower" . :yup:


No change from 14331752 -06 Feb 2020 16:14 -Pending -Bank Withdrawal
to Commited. :yup:

No e-mail or response to support case 385151 :yup:

I made very sure, to send a reminder support case , early enough this morning. Just to make things go smooth and easy. :yup::smoke:

Has Mindark run out of money? :scratch2:

Local time :
15H00-This post. 16-4-2020
17H00- still nothing.16-4-2020
 
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Mac Farmer

Old Alpha
Joined
Apr 19, 2015
Posts
843
Unlike the last time, this one seems to be " slower" . :yup:


No change from 14331752 -06 Feb 2020 16:14 -Pending -Bank Withdrawal
to Commited. :yup:

No e-mail or response to support case 385151 :yup:

I made very sure, to send a reminder support case , early enough this morning. Just to make things go smooth and easy. :yup::smoke:

Has Mindark run out of money? :scratch2:

Local time :
15H00-This post. 16-4-2020
17H00- still nothing.16-4-2020
Bro today is the 49 work days ... check this out https://www.workingdays.se/

You may get it on 45 day or 50 like they say i don't really see why are you worried . Also now is Easter and may take few days more than usual .
Hope it helps :)
Stay calm and safe :) Good luck
 
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Spacejanitor

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Bro today is the 49 work days ... check this out https://www.workingdays.se/

You may get it on 45 day or 50 like they say i don't really see why are you worried . Also now is Easter and may take few days more than usual .
Hope it helps :)
Stay calm and safe :) Good luck
Thanks for your reply Mac. Apologies for getting it wrong. Again. Uch!

Oh:ahh: Well Good morning on 17-4-2020, 07H30 Local time. Today is 50 work days then. Which means the 50 day deadline is now reached. :wtg:

Im hoping Mindark will act on it today. :cool:

Now 11H00 Local. Still quiet on the Western-front.

I double and even tripple checked. Using timeanddate.com and the Country Sweden chosen. These are the results: Total 50 Days.
72 calendar days – 22 days skipped:
Excluded 10 Saturdays
Excluded 10 Sundays
Excluded 2 holidays:
Good Friday (fredag den 10 april 2020)
Easter Monday (måndag den 13 april 2020)

No other days are marked on the Swedish calendar as public Hollidays. Today being a normal work day, and not a public holliday. Could timeanddate.com be wrong?

15H20 Local. Nothing, ziltch, nada. Uch! :confused::mad::confused::mad::scratch2:
17H15 Local. Nothing. Will resume time-count on Monday.
20-04-2020
06H40 Local. New day and new week. Lets see if it is handled today.
10H00 local. Still Zero from MA so far.
12H06 Local. Still Zero from MA so far.
13H00 Local. Still Zero from MA so far.
14H02 Local. Still Zero from MA so far.
15H20 Local. Still Zero From MA so far.
19H00 Local. Still Zero From MA so far.
 
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Konvicted

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1st withdrawl

Registered: 17 january 2020
Commited: 18 march 2020, on bank account the same day.

That was quiet faster than expected:woot: and surely the fastest i received

2nd withdrawl

Registered: 11 february 2020
Still pending today 18 april 2020 european time



(As i understand it, with the investigation about official items used by 2 players, we may experience delay)

Lets see next week when i meet the 50days.
 

Mega

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MegaVolt
2nd withdrawl

Registered: 11 february 2020
Still pending today 18 april 2020 european time



(As i understand it, with the investigation about official items used by 2 players, we may experience delay)

Lets see next week when i meet the 50days.
48 Days

https://www.timeanddate.com/date/workdays.html

I doubt the twelve day investigation into two avatars affected withdrawal requests.
 

Spacejanitor

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06 Feb Withdrawel ID- 14331752 still pending. 50 Day deadline reached today. Excluded the 2 public hollidays. Support case-385151, sent.
I double and even tripple checked. Using timeanddate.com and the Country Sweden chosen. These are the results:



Total 50 Days.

72 calendar days – 22 days skipped:

Excluded 10 Saturdays

Excluded 10 Sundays

Excluded 2 holidays:

Good Friday (fredag den 10 april 2020) Easter Monday (måndag den 13 april 2020)

No other days are marked on the Swedish calendar as public Hollidays. Today being a normal work day, and not a public holliday.
20-04-2020-Monday.
06H40 Local. New day and new week. Lets see if it is handled today.

10H00 local. Zero comms from Mike Alpha. E.U. Time - 08H00.
12H06 Local. Zero comms from Mike Alpha . E.U. Time - 10H06.
13H00 Local. Zero comms from Mike Alpha . E.U. Time - 11H00.
14H02 Local. Zero comms from Mike Alpha . E.U. Time - 12H02.
15H20 Local. Zero comms From Mike Alpha . E.U. Time - 13H20.
19H00 Local. Zero comms From Mike Alpha . E.U. Time - 15H00.
:(:(:(

New day, 21-4-2020 Tuesday ( Day 51 )
06H10 Local . 04H10 Sweden time. The waiting continues. Good morning Entropia :)

09H00 Local . Zero Comms from Mike Alpha. E.U. Time - 07H00.
10H11 local . Zero Comms from Mike Alpha. E.U. Time - 08H11.
11H00 Local . Zero Comms from Mike Alpha. E.U. Time - 09H00.
13H00 Local . Zero Comms from Mika Alpha. E.U. Time - 11H00.
14H30 Local . Zero Comms from Mike Alpha. E.U. Time - 12H30.
16H12 Local . Zero Comms from Mike Alpha. E.U. Time - 14H12.
17H12 Local . Zero Comms from Mike Alpha E.U. Time - 15H12.
19H00 Local . Zero Comms from Mike Alpha. E.U. Time - 17H00.
:(:(:(

{My Urgency, is because " Beauty" my Pet-Cat, needs to be taken to the Vet. I would like to cover any unforseen medical costs, that may ensue. It gets expensive, even consultation, on short notice.}

Day (52)

07H25 Local. 22-04-2020- Good morning. E.U. Time - 05H25 Wednesday.
09H15 Local. Zero Comms from Mike Alpha. E.U. Time - 07H15
10H00 Local. Zero Comms from Mike Alpha. E.U. Time - 08H00
11H40 Local. Zero Comms from Mike Alpha. E.U. Time - 09H40
12H15 Local. Zero Comms from Mike Alpha. E.U. Time - 10H15
14H00 Local. Zero Comms from Mike Alpha. E.U. Time - 12H00
17H10 Local. Zero Comms from Mike Alpha, E.U. Time - 15H10
19H42 Local. Zero Comms from Mike Alpha. E.U. Time - 15H42
:( :( :(

Day (53)

10H40 Local. 23-04-2020. Thursday. E.U. Time - 08H40. Good morning.
12H50 Local. Zero Comms from Mike Alpha. E.U. Time - 10H50
14H20 Local. Zero Comms from Mike Alpha. E.U. Time - 12H20
15H37 Local. Zero Comms from Mike Alpha. E.U. Time - 13H37
( Chatted with "Loki". Message sent to accounts Dept.)
17H06 Local. Zero Comms from Mike Alpha. E.U. Time - 15H06
19H23 Local. Zero Comms from Mike Alpha. E.U. Time - 17H23.

:( :( :(

Day (54)

09H30 Local. 24-04-2020. Friday. E.U. Time - 07H30. Good Morning.
09H45 Local. Comms received, by e-mail, to send I.D. Verification. Sent via Support and e-mail.
10H40 Local. Zero Comms from Mike Alpha. E.U. - Time 08H40

11H50 Local;
Hi Spacejanitor,

Thank you for the upload.

Your withdrawal has been transferred now.

We will now close this support case but please do not hesitate to
contact us again if you have any further inquiries.

We wish you a good day and a nice time in Entropia Universe!

Kind regards,
William, Entropia Universe Support

Status changed from Pending to Commited. Should be on my bank account today.



Dear Customer,

Your withdrawal with ID: 14331752 has now been commited.

Committed means that your request has been approved by MindArk and the funds have been transferred to the bank account you have registered.

If your bank account details are correct the money should arrive on your account within two to seven business days depending on what bank you have, if your bank uses an intermediary bank, the currency of the withdrawal and where you are in the world.

The bank system processing time is out of MindArks control.



Kind regards,
The Entropia Universe Team

14H30 Local. Zero Money on Bank Account. M.A. - Time 12H30

15H25 Local. Money is on my Bank account. Case closed.
:yay::yay::yay::yay::yay::yay::yay::yay::yay::yay::yay::yay:
 
Last edited:

Konvicted

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Λкση ƬяυѕƬ Κσηνι¢тed
1st withdrawl

Registered: 17 january 2020
Commited: 18 march 2020, on bank account the same day.

That was quiet faster than expected:woot: and surely the fastest i received

2nd withdrawl

Registered: 11 february 2020
Still pending today 18 april 2020 european time



(As i understand it, with the investigation about official items used by 2 players, we may experience delay)

Lets see next week when i meet the 50days.
Today is 50 Days.

Registered: 11 february 2020
Commited: 21 april 2020 at 11.15. Withdrawl already in bank account.

GG Mindark
 
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Lets see how fast are u MA :)

same city as MA :)

Registered for withdraw 27.04.2020

Committed....... some beautiful day :)
 

wandererp

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Achilles Abe Alberich
Requested: 27 Feb 2020
Committed: 24 Apr 2020
In bank account: 27 Apr 2020
 

aVaLON_52

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Wait til you try crypto. Transaction times of 1-5 minutes.

Negligible fees.

Your mind will be blown.
 

Liu

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Killashandra Liu Ling
Withdrawal Request
Requested: 21st February 2020
Committed: not yet/

Committed May 4th, in bank May 6th.

Just fine, no more, no less.
 
Joined
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Unfair withdrawal lenght

Most of the time money sent in your account will be close to the last day of withdrawal policy time .
MA don't want you to withdraw money, that is the reason you have to wait so long and while you wait u might change your mind and write to MA support that u want your money back in the game and guess what ! You will get it back in no time, it will take a day or less than a day and your peds will be back in your ped card...
i tested this few times, always money sent in my account by the last day stated in withdrawal policy... if i canceled withdrawal by contacting MA... money back in game in no time!
 

AlexGray

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Star Alex Grey
Good day.
I want to ask for advice and understand what should I do.
I ordered the withdrawal of funds on December 13, 2019. this transfer has not yet been confirmed.
After the expiration of the prescribed 60 working days, I got a support case with a question for the support service.
For more than 1.5 months my question has not been answered. do not respond at all.
Several times I tried to contact support online through the site. They shrug and say wait.
This situation is very unpleasant. During my game I did not cheat a single player. Situations when people were mistaken and asked to cancel the deal at the auction I always helped.
But the waiting time is already approaching half a year ...
 

MeiGDLing

Provider
Joined
Mar 13, 2018
Posts
161
Good day.
I want to ask for advice and understand what should I do.
I ordered the withdrawal of funds on December 13, 2019. this transfer has not yet been confirmed.
After the expiration of the prescribed 60 working days, I got a support case with a question for the support service.
For more than 1.5 months my question has not been answered. do not respond at all.
Several times I tried to contact support online through the site. They shrug and say wait.
This situation is very unpleasant. During my game I did not cheat a single player. Situations when people were mistaken and asked to cancel the deal at the auction I always helped.
But the waiting time is already approaching half a year ...
You hate to see it
 

Hego Damask

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Hego Damask II
Good day.
I want to ask for advice and understand what should I do.
I ordered the withdrawal of funds on December 13, 2019. this transfer has not yet been confirmed.
After the expiration of the prescribed 60 working days, I got a support case with a question for the support service.
For more than 1.5 months my question has not been answered. do not respond at all.
Several times I tried to contact support online through the site. They shrug and say wait.
In many cases it was an e-mail peoples missed, check your e-mails, maybe spam folder too if they sent any.

This situation is very unpleasant. During my game I did not cheat a single player. Situations when people were mistaken and asked to cancel the deal at the auction I always helped.
But the waiting time is already approaching half a year ...
Not hiding yourself as much as possible to be hard to find you may would helped with that, but sure, its nor cheating to hide yourself.
Well, nothing better i can advice than check e-mails, if nothing, do what life support said and wait.
If you bored while waiting, i can recommend you something to read.

https://www.planetcalypsoforum.com/forums/showthread.php?309962-Anyone-know-avatar-Alex-Star-Grey&highlight=star+alex+grey
 

AlexGray

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Star Alex Grey
In many cases it was an e-mail peoples missed, check your e-mails, maybe spam folder too if they sent any.



Not hiding yourself as much as possible to be hard to find you may would helped with that, but sure, its nor cheating to hide yourself.
Well, nothing better i can advice than check e-mails, if nothing, do what life support said and wait.
If you bored while waiting, i can recommend you something to read.

https://www.planetcalypsoforum.com/forums/showthread.php?309962-Anyone-know-avatar-Alex-Star-Grey&highlight=star+alex+grey





I've been waiting for an answer to my support case for a month and a half. I check mail quite often.

It would be clear if they answered - you have such comments. follow our instructions. or something like that. but they are just silent.
 

zeusrocktropian

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In many cases it was an e-mail peoples missed, check your e-mails, maybe spam folder too if they sent any.



Not hiding yourself as much as possible to be hard to find you may would helped with that, but sure, its nor cheating to hide yourself.
Well, nothing better i can advice than check e-mails, if nothing, do what life support said and wait.
If you bored while waiting, i can recommend you something to read.

https://www.planetcalypsoforum.com/forums/showthread.php?309962-Anyone-know-avatar-Alex-Star-Grey&highlight=star+alex+grey
Think they are two different people, one is a good guy (think the one in the recent replies) - kudos to him, and there's a bad guy - booo to him.

https://www.planetcalypsoforum.com/...ng-a-stand-up-person&highlight=Star+Grey+Alex

But then again, I haven't made any research on it, just pointing out the thread.
 

atomicstorm

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MeLoveYou LongTime FiveDolla
I've been waiting for an answer to my support case for a month and a half. I check mail quite often.

It would be clear if they answered - you have such comments. follow our instructions. or something like that. but they are just silent.
Not true. When it happened to me, I got an email that looked HIGHLY suspicious requesting my ID and information that went to junk. It looked like a phish scam. It was a poorly formatted email with tons of spelling errors. A grown ass company (assumedly) and could not be bothered to put a little effort in formalizing their emails to individuals when they request information.

I would, at this point, spam the crap out of support cases until they answer. It is BS.

Subsequently, you need to raise issue with the person scamming people with an inverse of your name. Mindark places a lot of importance on reputation.
 

MsPudding

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Salt Lake City, USA
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Rachel MsPudding Hawkins
Withdrawal started: March 9th
Withdrawal committed: May 19th
In Bank: May 20th
 
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Divinity

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Divinity Deth Undefined
Withdrawal Started : 5th March, 2020
Withdrawal Committed : 19th May, 2020
In Bank : 20th May, 2020
 
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Anthas

Provider
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Sep 2, 2016
Posts
124
Figured I would add my own to this.
First time withdrawal for just under 15,000 ped.
Been customer of almost 18 years.
Contacted support to make sure everything was in order, so it should just be the waiting game now.
Initiated May 16, 2020.
Commited: July 15, 2020.
In Bank: July 16, 2020

Unfortunately I missed an email from MA on the 6th of July when they originally tried to process my withdrawal and of course I submitted the wrong swift code (taken from my banks webpage but different than what CSR gives over phone apparently) so I could have had this a whole 10 days sooner.


So this works out to 41 working days or 61 days total. And if it had been correct from the get go it might have been a 31 working day withdrawal. Anyways, cheers mates! Good luck and may your withdrawals be HUGE!
 
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