When we had the first AMA it was proposed it would be a regular feature, with no definition of what MA felt would qualify as regular, since then until now silence on the subject.
The idea of the AMA was fundamentally sound, but sadly after a promising start, it fizzled and faded away like a cheap firework.
A few questions were answered directly and completely
MA even revised their own plans re delivery of codex and gave greater overlap with the old system
They intimated that the codex would roll out soon, under the same terms for other planets.. a year on we are told it will happen in September, but have not been told if their will be a similar overlap for the other planets, which it should be in order to be fair to those dev teams and the regular residents of those planets.. sadly we are not hopeful of this
Ideas here about a permanent AMA section are likely to lead (as suggested in one of the replies) to many questions that can be answered by the community or even by 'live support, assuming they have any answer other than 'please write a support case'.
So perhaps if this is to work as a genuine attempt at 2-way communication then you first need to set a time frame for the regular AMA sessions, yes actual calendar dates
then perhaps have 3 or 4 threads for the AMA,
- Bug Fixes / Reports
- Ideas for game development
- reports of game abuses Though this should ofc always be done immediately, at least the messages could be re-inforced, and if it is not an exploit but a game feature this could be explained.
- A feedback from MA section, where they remind us of which questions from previous AMA have been answered or dealt with by MA in game. That way at least you get to show us your progress and make us feel less neglected
- An 'ongoing issues' thread where MA recognise things from previous AMAs or other feedback that have yet to be resolved, and give us some idea what is causing the delay, and when or if it may ever be fixed
There is no shame in admitting defeat, it at least shows you listened and tried, the majority of players also understand that priorities in any company can change, or be superseded by more recent issues. Be honest with us and you will get far less whining, bitching and trolling. If you can genuinely communicate, listen yes but also give feedback, do this perhaps quarterly, then MA may find the players themselves will willingly help them prioritise issues that could if left unattended cost them player retention, help by offering suggestions for new development ideas, because if we can learn to feel loved and wanted and respected then we will want to help, and we will want to give MA the chance to put the poor communications of recent years firmly in the past