This happened to me with my allophyl global years back, support only go by logs, if there is an error in the log, the error in the log showed i had no global according to entropia trackers time of record , but when it went to the balancing development team they go through the accounting and it balances, im still saying even if you didnt realise you wern't paid for a hof, im sure when balancing development team do the accounting im sure your avatar would pop up and you would be compensated. no PED or pec never goes unaccounted just sometimes logs are never always accurate and visual bugs can occur in anyones logs , loot window , chat window. Sometimes it may inconvienence you for a short time (this time i admit it was alot of PED unaccounted for) im 100% sure that PED would have been compensated down the track , everything has to balance, we are talking REAL MONEY, real accounting, not WoW gold !
im glad it was rectified ill try to find my old support case mine wasnt a visual bug it was an out of sync entropia tracker, but this is an example of how MAs loot balancing works and how accurate the logs are.
here it is
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2009-07-29 05:07 You wrote:
Hey , 3rd support case - man there are serious problems
This is happened before but problem is this time I need a log account of this hunt - because somehow value of loot is missing from my inventory, Ive noticed sometimes ive globalled but the loot doesnt go into my inventory this has happened on more than one ocassion and this time I have noticed abnormal tt value in my inventory.
I globaled a 71pedder allopyl mature at the time listed of the incident but somehow the tt value failed to go into my inventory, this is a serious issue that needs to be dealt with because if tt values of loot not going into my inventory this is bad, I have reloged to no effect then the next global a 73 pedder actually registered in my inventory, again this has happened on more than one ocassion and this time im acting because losing that amount of ped and god knows what ive missed before has put me out .
I have yet to go to the trade terminal so see if its a miscalculation because ive noticed that there is something wrong.
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2009-08-04 14:17 Entropia Universe Support:
Hi,
First we would like to apologize for the late reply. Due to unforeseen circumstances your case have not been replied to in a timely fashion.
According to our logs the Allophyl Mature that you killed at this time was a no-looter, as was the one you killed before this time.
We can see your other global that you received some time after this one in our logs, but we have no record of a global from the one you killed at 04:22.
We are sorry, but incidents that we can not confirm in our logs can not be compensated immediately, but we have forwarded this to the design team for further investigation. Any adjustments will be implemented automatically.
Thank you for your patience.
Kind regards,
Entropia Universe Support
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2009-08-05 06:45 You wrote:
Thank you for your reply but I dont take screenies of every global i get, however according to your records I only got one global - but i swear i got 2 and even entropia tracker picked it up - even though tracker is not official record, i wonder why I globaled and its showing on your logs as a no loot, does it mean i have to take screenies of all globals I get.
From Entropia Tracker
Allophyl Mature 73 PED Wednesday, July 29, 2009 04:55
Allophyl Mature 71 PED Wednesday, July 29, 2009 04:22
Even entropia tracker picked it up - but was not paid into inventory - so was it a false global that was no really a global.
Hopefully further investigation will reveal something.
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2009-08-14 11:14 Entropia Universe Support:
Hi,
Let me start by apologizing for the information in our last reply which is not correct. We have taken a deeper look into our logs now and this is what we found:
2009-07-29 04:51:22 4282085/Agis Allophyl Mature 73.60037 PED
2009-07-29 04:18:49 4282085/Agis Allophyl Mature 71.21467 PED
I guess we missed this due to the noted times not being synched with the Entropia tracker.
The loot for 71 PED that you felt you did not receive was these items:
2009-07-29 04:18:49 4282085/Agis 1015/1/Light Weapon Cells 9.80000
2009-07-29 04:18:49 4282085/Agis 3814/3/Fine Wool 33.60000
2009-07-29 04:18:49 4282085/Agis 10742/1/Animal Oil Residue 0.01000
2009-07-29 04:18:49 4282085/Agis 10739/3/Animal Thyroid Oil 27.80000
This sums up to the value of 71.2 PED which was transferred to your inventory. We hope this clears it up for you.
Kind regards,
Entropia Universe Support
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2009-08-18 18:06 You wrote:
thank you I just swear i had more animal thyroid in the loot - my mistake not noticing the increased fine wool, I apologise just that it seemed out of the ordinary thank you and sorry for the mess up
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This is an example of what can happened due to entropia trackers inaccurate time stamps fortunately i was not out ped like you were but tracker logs arent always right, they sometimes have to be looked into by the development (in-world balancing) team.
Again im happy for you enjoy your HOF
and remember entropia tracker cannot be relied as accurate timing or used as evidence, but again this delimma could happen. but im sure no PED would go without go without being compensated down the track
cheers