After the release of 15.11.0, my client loader has been beginning downloads of seemingly random size, and restarting with a new file size after some time. The filesize even increases as it attempts to download these files. Support hasnt been any help yet.... only asking me for more information. I have never had a problem updating in the past. I tried a new installation. i checked my firewall. i tried admin. Pls Help!
Here is a paste of my correspondence with support:
2016-12-07 16:23 You wrote:
I cant get the update to download. i dont have Headjack - Hunt The THING ticked.
2016-12-08 10:13 Entropia Universe Support:
Hi park,
Thank you for contacting us.
We are always happy to help, however, in order for us to assist you, we need more information about this, is there anything else you can tell us about this issue?
Kind regards,
Jeff | Entropia Universe Support
2016-12-08 18:51 You wrote:
For example, the download will begin and it will say "downloading required planet data" and the size will be 60MB. 10 minutes later, it will be 20% complete and the size will jump to 90MB. it might get up to 30%, and the size will increase over 100MB. it will eventually restart the download. The size will be completely different. might start at 50MB. might start at 120MB. I only have arkadia and ark underground ticked in my planet data options. Im running Windows 7. Is there a manual update installer i can download?
2016-12-08 18:58 You wrote:
Firewall is off. i have tried with running as admin.
2016-12-09 10:15 Entropia Universe Support:
Hi park,
Thank you for the additional information you have given us.
Have you tried to uninstall and re-install the game?
We are aware of issues with the Client Loader and our development team is currently looking into this unfortunate occurrence.
We apologize for the inconviences this might have caused and hope you can continue playing while this issue is being adressed.
Thank you for your patience and understanding.
Kind regards,
Clarence | Entropia Universe Support
2016-12-09 10:29 You wrote:
i have been in the process of creating a new installation. its very unfortunate because im using a very slow satelite connection and it will be days before i will be able to attempt to log on again. I have seen posts in the past about links for redistributed updates hosted on the official site. if this is available i would be able to continue to enjoy your service much sooner.
2016-12-09 14:23 You wrote:
i have began downloading required planet data on my new installation. looks like it is still restarting, but the file sizes are now much higher. i have recorded the size displayed over a few hours.
3.396GB
3.417GB
3.386GB
3.398GB
3.403GB
3.342GB
it restarts after reaching about 1 percent with a new size. i will be letting it run as i go about my business this morning.
2016-12-10 10:13 You wrote:
right now the size has been 51.44MB over and over, restarting after 3MB is downloaded
Here is a paste of my correspondence with support:
2016-12-07 16:23 You wrote:
I cant get the update to download. i dont have Headjack - Hunt The THING ticked.
2016-12-08 10:13 Entropia Universe Support:
Hi park,
Thank you for contacting us.
We are always happy to help, however, in order for us to assist you, we need more information about this, is there anything else you can tell us about this issue?
Kind regards,
Jeff | Entropia Universe Support
2016-12-08 18:51 You wrote:
For example, the download will begin and it will say "downloading required planet data" and the size will be 60MB. 10 minutes later, it will be 20% complete and the size will jump to 90MB. it might get up to 30%, and the size will increase over 100MB. it will eventually restart the download. The size will be completely different. might start at 50MB. might start at 120MB. I only have arkadia and ark underground ticked in my planet data options. Im running Windows 7. Is there a manual update installer i can download?
2016-12-08 18:58 You wrote:
Firewall is off. i have tried with running as admin.
2016-12-09 10:15 Entropia Universe Support:
Hi park,
Thank you for the additional information you have given us.
Have you tried to uninstall and re-install the game?
We are aware of issues with the Client Loader and our development team is currently looking into this unfortunate occurrence.
We apologize for the inconviences this might have caused and hope you can continue playing while this issue is being adressed.
Thank you for your patience and understanding.
Kind regards,
Clarence | Entropia Universe Support
2016-12-09 10:29 You wrote:
i have been in the process of creating a new installation. its very unfortunate because im using a very slow satelite connection and it will be days before i will be able to attempt to log on again. I have seen posts in the past about links for redistributed updates hosted on the official site. if this is available i would be able to continue to enjoy your service much sooner.
2016-12-09 14:23 You wrote:
i have began downloading required planet data on my new installation. looks like it is still restarting, but the file sizes are now much higher. i have recorded the size displayed over a few hours.
3.396GB
3.417GB
3.386GB
3.398GB
3.403GB
3.342GB
it restarts after reaching about 1 percent with a new size. i will be letting it run as i go about my business this morning.
2016-12-10 10:13 You wrote:
right now the size has been 51.44MB over and over, restarting after 3MB is downloaded