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Waldi

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Joined
Sep 17, 2006
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299
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Germany
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NBK
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Zan Waldi Dariel
10 May 2008 Sie schrieben:
Dear support,

i have made deposits in the past, but they are not shown anymore

I would like to know at least the total of my deposits since i started playing

Would be nice, if that could be displayed in the future

yours
Zan Waldi Dariel

10 May 2008 Entropia-Support:
Hi,

You can see the deposits you have made the last 3 Months if you login at 'My Section'->'My deposits' on the website.

Kind regards,

Entropia Support



Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal?

How can it be possible, that the answer is that far away from my question?
A simple "we can´t do that" would have shut me up

Its already the third support case, where i got an answer that didn´t fit to the question... and of course, status: closed...
 
Waldi said:
10 May 2008 Sie schrieben:
Dear support,

i have made deposits in the past, but they are not shown anymore

I would like to know at least the total of my deposits since i started playing

Would be nice, if that could be displayed in the future

yours
Zan Waldi Dariel

10 May 2008 Entropia-Support:
Hi,

You can see the deposits you have made the last 3 Months ...
Click to expand...

Perhap some of the deposits you are looking to query are more then three months old?
 
I think that is why he specificlly asked for a TOTAL..

or if that feature could be added somehow sometime..


sample from our typical support people.

Ello Achmed.... iby diby dah. could you give me my account total...

Hameed yes your phone is from t-mobile.. why do you ask?

Achmed no no I need my ac-count to-tal!

Hameed why did you pee on your back counter?

Achmed you are not hearing me what is my account total?

Hameed I can not heal you cause you pee'd on you're back counter go see a doctor.. is there anything I can help you with?

Disclaimer.. there were no customer service representatives harmed in the portrayal of this parody of MindArks customer service.. All reenactments were monitored by PETCSR (protection and ethical treatment of Customer Service Representatives.) all rights reserved. Mindark and all MA logo's themes and Visual effects are licenced and registered with some over shadowing government agency so dont mess with them.

All previous disclaimers for people with no sense of humor STILL apply.
 
Did you want them to change the deposit display or did you want to know all of your deposits?

If you want to know all of your deposits file a support case choosing "Deposit General Inquiry" and write

Hello,

as the website doesn't provide this information please sent me the complete list of my deposits up to now.

Thanks and Regards,

This works for me everytime.
 
As Cani Ostro essentially said in his reply, yes, they can provide you with information on your past deposits. Total, individual deposits.... whatever. The doofus that responded to your support ticket probably just wanted to meet his quota for the day and didn't bother to give it the full attention it deserved.

Just give it yet another shot, I suppose with slightly different wording.
 
MA don't want you to know the total amount of deposits, it can horrify you and prevent from further depositing.

It's like the rule that there are neither clocks nor windows in casinos ;).
 
Try once or twice more and if you still get bs answer then send me a pm then ill tell you a support secret ;)
 
Your total depo's are your responsibility to track, not MA's. Ma lleave the onces in their for three months as a courtesy.

Check your cc statement/bank statement :S
 
Immortal said:
Your total depo's are your responsibility to track, not MA's. Ma lleave the onces in their for three months as a courtesy.

Check your cc statement/bank statement :S
Click to expand...


its maybe not their resposibility, but i know they can provide those infos and i don´t need a full list of the past years
in my opinion, they should add up all deposits and display the total ammount in the "my deposits" section

this is for several reason maybe not something they like to do, but we are the customers and if we request a service, they should have an open ear

i don´t care what reason ma has to hide the infos, fact is, i have sent a simple request/proposal and got an answer that could have been generated by an automatic system picking out a few keywords out of a text - this is not what i call a helpful support

if thats the general habit of the support, they can stop the "service" and add the spared money to the loot instead...
 
I've kept track of my own deposits in a special doc I got. But I don't see how they could have answerd with sush a dumb anwser... :scratch:
Maybe they get deleted after 3 months? Then they can't do anything... whould be sad. :mad:

Btw, you can reply to a closed ticket.. just go to the ticket and type in the text square there.. ;)
 
Atleast the reply was somewhat related to the question. I have gotten answers that is not even distantly related to the initial question :)
 
Waldi said:
...Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal?...
Click to expand...

You think MA can read :eek:
 
Immortal said:
Your total depo's are your responsibility to track, not MA's. Ma lleave the onces in their for three months as a courtesy.

Check your cc statement/bank statement :S
Click to expand...



FALSE- MA guarantees accurate records of every transaction in or out of game. They can give you the specifics behind a transaction at a specific time on your account from the day it is made. If you would like a full account of all your deposits and withdrawal activities (mostly deposit prolly for most of us) then you can ask support for a full statement on your deposit and withdrawal activities for your account. I did this and they mailed me it. snail mail ;)
 
Isnt this about 3 months something new ? Im sure i remember a time when i deposited i could see a long time back ?
 
Hally said:
Isnt this about 3 months something new ? Im sure i remember a time when i deposited i could see a long time back ?
Click to expand...

It might be a security thing - ie if someone found out just how much money might be on your account, they'd try harder to break into it.
 
Waldi said:
...Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal?...
Click to expand...

Question is why dont you just post your support issues in German as you can and afaik will get handled by the best support worker you can imagine for your case :)
 
Waldi said:
Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal?

How can it be possible, that the answer is that far away from my question?
A simple "we can´t do that" would have shut me up
Click to expand...

This is the correct text to send to MA!
They have some dumb people working in their support department, I never got a decent answer talking nice to them... you gotta be rude for them understand what they are reading!

Last time I had a problem I had to repeat myself at least five times for them to understand. They finally understood what I wanted when I asked them if they were making fun of me or if they were simply stupid!

It's somewhat sad having to be rude in order to get their attention!:(
 
heehaw said:
FALSE- MA guarantees accurate records of every transaction in or out of game. They can give you the specifics behind a transaction at a specific time on your account from the day it is made. If you would like a full account of all your deposits and withdrawal activities (mostly deposit prolly for most of us) then you can ask support for a full statement on your deposit and withdrawal activities for your account. I did this and they mailed me it. snail mail ;)
Click to expand...

Ofc this is true :)
MA keep their copies, but we are responsible for keeping our own. I think the thing to remember is that MA support works like this:

:monkey:
:monkey::whip:
:monkey:

Just like any other business, the lowest skilled people are given the crummiest job (i.e. support)
 
Hally said:
Try once or twice more and if you still get bs answer then send me a pm then ill tell you a support secret ;)
Click to expand...

Why not just share. As far as support there shouldnt be any secrets. Wouldnt that be a bit of favoritism for those in the know? Unless of course your joking and I did`nt get it.

And I also recall in the past a more accurate and longer record of deposits which changed quite a ways back when I noticed some past data gone. The casino theory of clocks etc holds up well.
 
Zefram said:
Question is why dont you just post your support issues in German as you can and afaik will get handled by the best support worker you can imagine for your case :)
Click to expand...


if i remember right, i have read somewhere, that writing a support case in english will be answered faster

on the other hand, since i use a german client, i can imagine that the case is forwarded to a german member of the support team - next time i try to write german
 
Yeah I frogot.. As a registerd company, they have to by law keep track of thier transactions, they got to have it. Try and do another support case or reply on the closed one.
 
If Ma is like any other major company they have farmed out their support to a Hindi company. Prolly the same one microshit uses.

Try a support request using a Hindu interpreter and see if the answers come back less unfitting.

They have 3 guys answering 25 computers with pre prgrammed responses.. by pressing a preset answer by key words trained to recognise.. If your support question goes past 3 replies it gets closed.. if it comes back after that it goes directly to a stupidvisor that has half a clue..and the process starts all over.
 
Trina Xenophage said:
If Ma is like any other major company they have farmed out their support to a Hindi company. Prolly the same one microshit uses.

Try a support request using a Hindu interpreter and see if the answers come back less unfitting.

They have 3 guys answering 25 computers with pre prgrammed responses.. by pressing a preset answer by key words trained to recognise.. If your support question goes past 3 replies it gets closed.. if it comes back after that it goes directly to a stupidvisor that has half a clue..and the process starts all over.
Click to expand...

It doesn't need to be foreign support. I once tried to make a seat reservation for a flight over a hotline. I called three times and got three totally different responses. And guessing from their accent they were all native english speakers:

1) I'd need to do that with the other company (that flight was one of those shared flights). That other company had an answering machine running that they won't do that.
2) flight doesn't exist
3) yeah, sure. Done! Thanks, have a nice day.

When I checked in at the airport the person there told me there was no seat reservation yet... :duh:

Alright, now :topic:
 
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