PlanetCalypsoForum.com :: Entropia Universe Discussion and Resources
Page 1 of 28 1 2 3 4 5 6 7 8 11 ... LastLast
Results 1 to 10 of 274
  1. #1

    Post Yog Pet Buff Issue

    Yog Pet Buff Issue

    In this announcement we’d like to provide a further update on the pet buff issue that was addressed last week.

    Understandably, there has been intense community interest in this issue since the bug was corrected last week, in the form of forum discussions and support cases. We have had time to dig deeper into how the buff issue happened, why it was not caught by our normal testing procedures, and how it was able to persist for so long without being corrected.

    The initial bug that allowed all tools and weapons to benefit from the reduced delay buff (rather than just excavators, as intended) arose in September 2018, approximately 6 months after the Yog pet was introduced. Subsequently over the next few months, several support cases were submitted describing the issue with varying degrees of detail.

    Unfortunately, these support cases were not escalated to the testing and development teams and/or flagged with a sufficient level of urgency that reflected the seriousness of the issue. We will be taking steps to improve our internal processes to prevent such situations in the future.

    As soon as the issue became more widely known late last week, we moved very quickly to correct the issue via a server hotfix. Note that for approximately 30 hours after the server hotfix, the Entropia Universe client still showed that the buff was affecting tools other than excavators, even though the server was not actually providing any buff for those items. This has led to some participants reporting that the issue has not been resolved, despite it having been resolved.

    Along with the server hotfix which corrected the pet buff issue, Summer Mayhem scores for 12 participants were removed, due to the possibility that the incorrect pet buff may have been active during those sessions. Please note that those removed scores do not necessarily constitute clear evidence of cheating or abuse on the part of the affected participants. For that reason, those participants were not disqualified from the event, as some participants have called for. However, out of an abundance of caution to ensure the integrity of the Summer Mayhem event, it was decided to remove those scores, even if it was not absolutely certain that there was an intention to gain an unfair advantage in the event.

    Additionally, some participants have demanded a review of the results from previous Mayhem events where the unintended Yog pet buff may have provided an advantage, inadvertently or intentionally. We will be conducting this investigation over the next few weeks, with the intention of increasing the prize rewards for any participants who were pushed down in the final standings due to another higher-placing participant benefitting from the unintended pet buff.

    Due to the unintended Yog pet buff being available for such an extended period of time, despite support cases that should have resulted in the issue being addressed, and considering that it is not possible to definitively conclude that use of the pet was in every case intended to exploit the buff to gain an advantage, MindArk has decided it would be unfair and impractical to punish participants who directly or indirectly benefited from the unintended buff, for example stripping prizes awarded in previous Mayhem events.

    Once again, we want to extend our apologies for the confusion and inconvenience this issue has caused. We are continually improving our processes to hopefully prevent and minimize such incidents in the future.




    Originally Posted Here

  2. #2
    Quote Originally Posted by Bertha Bot View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Yog Pet Buff Issue

    Unfortunately, these support cases were not escalated to the testing and development teams and/or flagged with a sufficient level of urgency that reflected the seriousness of the issue. We will be taking steps to improve our internal processes to prevent such situations in the future.

    We are continually improving our processes to hopefully prevent and minimize such incidents in the future.
    Yes, please.

  3. #3
    Marauder
    Joined
    Aug 2013
    Gender | Ingame
    Male | Male
    Location
    Tennessee, USA
    Avatar
    MeLoveYou LongTime FiveDolla
    Society
    Entropialoot.com
    Posts
    7,095
    Images
    44
    TL; DR - Mindark admits their support team is deficient.

    Let's hope it gets addressed.

  4. #4
    Prowler GradenFoss's Avatar
    Joined
    May 2009
    Gender | Ingame
    Male | Male
    Avatar
    Graden (Switch) Foss
    Posts
    1,429
    Images
    135
    Couldn′t bring myself to post on the issue (with all its ramifications), but a statement of this kind has been eagerly awaited.

    Thank you.

    Quote Originally Posted by atomicstorm View Post
    This quote is hidden because you are ignoring this member. Show Quote
    TL; DR - Mindark admits their support team is deficient.
    I really don′t understand why you ridicule and belittle the effort... tl;dr-ing, when we get a quite exhaustive explanation.

    This is not to say that I necessarily concur with everything stated.
    Last edited by GradenFoss; 06-17-2020 at 19:06.

  5. #5
    Guardian slartybartfass's Avatar
    Joined
    Apr 2007
    Gender | Ingame
    Male | Male
    Location
    Germany / Baden
    Avatar
    Slartybartfass Slarty Bummel
    Society
    OldTimers
    Posts
    219
    Images
    6
    Quote Originally Posted by Bertha Bot View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Yog Pet Buff Issue

    ...
    Unfortunately, these support cases were not escalated to the testing and development teams and/or flagged with a sufficient level of urgency that reflected the seriousness of the issue. We will be taking steps to improve our internal processes to prevent such situations in the future.
    ...
    Wel thank you very much for this exhaustive information. It was really needed.

    But the part that I quoted, well for entropians nothing new. Now it is official stated by MindArk that their support team really needs some overhaul.

    Thanks again
    Rgds
    Slarty
    Just playin for fun

  6. #6
    Dominant
    Joined
    Jan 2006
    Gender | Ingame
    Male | Male
    Location
    Slovakia
    Avatar
    Michal Dorki Dorcak
    Society
    Guess Who
    Posts
    464
    Images
    15
    Unfair to punish participants who directly on indirectly profited from the bug? They cheated and did not deserve those prizes whether they did it knowingly or not. At the minimum those prizes should be taken away from them.

  7. #7
    Quote Originally Posted by Bertha Bot View Post
    This quote is hidden because you are ignoring this member. Show Quote
    The initial bug that allowed all tools and weapons to benefit from the reduced delay buff (rather than just excavators, as intended) arose in September 2018, approximately 6 months after the Yog pet was introduced. Subsequently over the next few months, several support cases were submitted describing the issue with varying degrees of detail.

    Unfortunately, these support cases were not escalated to the testing and development teams and/or flagged with a sufficient level of urgency that reflected the seriousness of the issue. We will be taking steps to improve our internal processes to prevent such situations in the future.
    it's not the first time that this happened, see loot 2.0 crafting/mining bug, wondering if you're finally going to investigate and adress that one

    Nevertheless, it's a step into the right direction, now please go the full mile and adress the other bug reports you have not taken serious.
    the payback hof is a lie

  8. #8
    Mutated Xen's Avatar
    Joined
    Sep 2005
    Avatar
    Xendar Xen Xal
    Society
    Payn-Inc
    Posts
    10,014
    Images
    401
    To be clear, this means you will be reviewing all Mayhem events back to and including Halloween 2018, since you stated here that the bug existed since September 2018?
    Xen Shop ☯ Fi/Ra/Co Dante | Imperial HAZEN Gloves (M) | Robot Cache Strongbox

  9. #9
    Mature
    Joined
    Nov 2008
    Avatar
    Zitti Bonjack Kaspersky
    Posts
    50
    Images
    14
    Who would use a yog in mayhem if it weren't for the buff... seriously.

  10. #10
    Mutated Oleg's Avatar
    Joined
    Aug 2006
    Gender | Ingame
    Male | Male
    Location
    Leeds, UK
    Avatar
    Oleg Oleg McMullery
    Society
    Rangers
    Posts
    18,970
    Images
    667
    Quote Originally Posted by Bertha Bot View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Due to the unintended Yog pet buff being available for such an extended period of time, despite support cases that should have resulted in the issue being addressed, and considering that it is not possible to definitively conclude that use of the pet was in every case intended to exploit the buff to gain an advantage, MindArk has decided it would be unfair and impractical to punish participants who directly or indirectly benefited from the unintended buff, for example stripping prizes awarded in previous Mayhem events.
    Nonsense. There is zero reason to have a Yog spawned with the buff active if not to deliberately abuse the bug.

    If you can work out enough to fairly reward the people who suffered, you can work out enough to punish the people who cheated.

    I'm afraid this response is undoing the good work you achieved with your response to the regen chip scandal. You are once again showing us all that cheats will prosper.

Page 1 of 28 1 2 3 4 5 6 7 8 11 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Follow Planet Calypso on Twitter  Follow Planet Calypso on Facebook