Gratz to the OP for getting it resolved.
This entire incidence shakes up my belief in MA. I'm always the one to snap at people for hyping up the "rigged game" comments, or whatever, but this is so far out of line I might have to retract some of my comments.
First, the fact this can happen is scary as hell. As has been noted, how many others who weren't huge globals might have gotten half loots? Even scarier is MA's original, and completely inappropriate response. If this thread and the supporting evidence from the community didn't exist would it be fixed at all?
Kim, if you're reading this thread still, I would deeply implore you to discuss with MA about them coming forward with a satisfactory explanation regarding the issue, not just a canned apology. I know that you, yourself aren't responsible, and you sometimes get stuck with these issues. Trust me that the community respects you and your presence here as a conduit, I apologize for the brunt of the issues you are forced to weather.
In the end, the EU community deals with a lot of issues, and albeit complains at times, copes with them in the end and voices with their money. It's one thing to believe you're on a bad run and just unlucky with loots, but something like this is going to cause people to lose faith and trust, without those cornerstones to mark the stability of the community, deposits and overall play is going to suffer drastically.
Like it or not, unofficial forums and other web tools are the new reality, and the official medium for people to gather their information, especially in a game like EU where so many things aren't transparent to the end users. Threads like this need to be resolved, and properly.
I really hope this all irons out and we get a good explanation, as I love EU dearly, but for right now I'm honestly having doubts about playing.