Can't log on to my account on the EU website.

krazykat

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Cassandra Red Savage
As it says, I can't log on to my account on the EU website and the support page is not loading either.
 
You need to ask the support to whitelist your ip. While waiting you should use the cellular on your phone, not wifi.
Or change the ip address of the PC if you have the means (restart the router if your ip is dynamic, use VPN etc).
 
You need to ask the support to whitelist your ip. While waiting you should use the cellular on your phone, not wifi.
Or change the ip address of the PC if you have the means (restart the router if your ip is dynamic, use VPN etc).
The problem with that is that I can't contact support via the website. The page won't load. Thats why I've posted on the forum about the issue in the hope that a MA rep. will see it. I can try using a VPN. It's be a pain in the ass if I had to use a VPN to log on the my online account every time.
 
You should still be able to contact Live Support by using the "Chat" function in the lower left corner of https://www.planetcalypso.com/ or https://www.entropiauniverse.com/

Tell them what problem you have and your IP address. They should be able to help you get it working again then, or tell you what you need to do.
 
You should still be able to contact Live Support by using the "Chat" function in the lower left corner of https://www.planetcalypso.com/ or https://www.entropiauniverse.com/

Tell them what problem you have and your IP address. They should be able to help you get it working again then, or tell you what you need to do.
Thanks I have been able to log on to my account and sent a support case by using a VPN. I did not think to include my IP address though so I might need to update it to do that but I'll see what the response is first.
 
Well, that was a complete waste of time. Sent in a support case, they told me to contact live support, after a bit of a chat there they asked me to send a message to support. Got a message back... put in a support case. Round and round we go...
 
Hello krazykat
Error 425 can occur due to many page refreshes or login attempts in a short amount of time.
Also, closing the account pages without logging out first can cause the problem.
Live support can solve this problem, often but not always, in a short time.
It is important that you contact them using the connection and IP that caused the issue, not via another connection, like a Phone using its mobile data or using a VPN.
How did you contact them yesterday?
Does your problem still exist today?

To minimize the occurrence of this error, we recommend reloading or refreshing your pages only very gently.
Also, log out carefully each time first before you close your browser.

Regards
Hiroshi

 
Hello krazykat
Error 425 can occur due to many page refreshes or login attempts in a short amount of time.
Also, closing the account pages without logging out first can cause the problem.
Live support can solve this problem, often but not always, in a short time.
It is important that you contact them using the connection and IP that caused the issue, not via another connection, like a Phone using its mobile data or using a VPN.
How did you contact them yesterday?
Does your problem still exist today?

To minimize the occurrence of this error, we recommend reloading or refreshing your pages only very gently.
Also, log out carefully each time first before you close your browser.

Regards
Hiroshi

I did all that you say above. The contact was made on my usual PC on my own internet connection However I just tried to log on with success so the problem, whatever was causing it has been fixed. Thanks.
 
Hello krazykat
Error 425 can occur due to many page refreshes or login attempts in a short amount of time.
Also, closing the account pages without logging out first can cause the problem.
Live support can solve this problem, often but not always, in a short time.
It is important that you contact them using the connection and IP that caused the issue, not via another connection, like a Phone using its mobile data or using a VPN.
How did you contact them yesterday?
Does your problem still exist today?

To minimize the occurrence of this error, we recommend reloading or refreshing your pages only very gently.
Also, log out carefully each time first before you close your browser.

Regards
Hiroshi

I have the same problem. If i try to log in: error 425. If I try to contact support error 425. I have cleaned out history and cookies. I have been logged out for weeks. Exactly how do I get help when I can´t contact support?
 
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