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Can't log on to my account on the EU website.

Lykke said:
ok ... a simple thing that you already might have tried is to clear all caches (didn't see it above). I know it sounds stupid ... but it's a thing that can solve a lot of different, little & annoying issues =)
Click to expand...
Hello luv!

I am thinking MA should hire you..good idea!

Miss you ingame :hug:
 
Thorns Rose said:
Hello luv!

I am thinking MA should hire you..good idea!

Miss you ingame :hug:
Click to expand...
You're so sweet 🥰 Ty. I'm back in game though ... gambling and all 😂🥳

Lootius bless ❤️
 
Here we go again ..

This page isn’t working​

If the problem continues, contact the site owner.


HTTP ERROR 425
 

This page isn’t working​

If the problem continues, contact the site owner.


HTTP ERROR 425
 
This has been brought up multiple times...yet nothing is done to fix it....
Contacting live support about it is a joke also.....
There exact remark to me =They can not do anything but report the problem to support and support will take car eof it when they get in the office...
and we know the time spans on supports responses....

The fact they keep directing us in circles is a joke... live support just makes a support case for you.....Ill find the screen shot to share...as this is seriously a revolving circle for every single person affected...yet they still tell us to do the same thing over and over

Maybe try to fix the problem....
 
reposting
GeorgeSkywalker said:
There is nothing to fix. It works as intended. That error is caused by these two conditions:


To avoid getting this error you need to:
1) Avoid refreshing the page or doing things that cause the page to load often e.g. multiple log in attempts. The reason for having all this in place is for security reasons.
2) Once you have finished using the site always logout. Closing the browser without logging out of the site can cause that error.

If you do get that error message the only way to fix it is to contact support as you did before.
Click to expand...
 
image zz said:
This has been brought up multiple times...yet nothing is done to fix it....
Contacting live support about it is a joke also.....
There exact remark to me =They can not do anything but report the problem to support and support will take car eof it when they get in the office...
and we know the time spans on supports responses....

The fact they keep directing us in circles is a joke... live support just makes a support case for you.....Ill find the screen shot to share...as this is seriously a revolving circle for every single person affected...yet they still tell us to do the same thing over and over

Maybe try to fix the problem....
Click to expand...
As for many other cases in this thread, the problem is solvable by live support if the information is provided correctly.

You can help yourself to avoid this problem in the first place by
1. log out carefully before you close your browser when you are logged in your account pages.
2. do not refresh the site in short periods or doubleklicking
3. don't use any scripts that fetch data from the site by periodically refreshes of the pages.
4. Dont make several login attempts in a very short period

Livesupport can help out with an HTTP 425 error. You need to....
Contact the chat team from the device and the connection that causes the problem for you.

Yes the problem will be forwarded and it can take a little while, depending on the time of the day, workload and manpower available
But they solved many many cases like this within minutes or a few hour.


So please just contact them, and you will get help asap.
Kind regards
 
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