Ok, I am seeing what your on about now and also understanding your lack of appreciation when it comes to the customer is always right otherwise they take their business elsewhere concept.
Which is similar to how many things in life work, like the stockmarket with people who choose to invest their money with organisations based on customer satisfaction, confidence and accountability whilst maintaining a high degree of operational stablity through financial sustainability and growth viability.
We are looking to maintain confidence by holding FPC accountable for the money we pay them in revenue, ensuring this money is spent maintaining and improving the service in a consistent value-add manner to ensure customer satisfaction, giving them a pat on the back for a job well done and keeping the pressure on when it is not.
This is not about hurting MA's, FPC's feelings, not about if they feel uncomfortable about having their underwear pulled up around their ears when they are not performing.
This is about results and ensuring the business and all who are involved with it are successful in achieving a rewarding level of long term prosperity.
We are not going out for a picnic or tea party event, we are talking business.
The fun and play can come once the work is done and and noone is in dismay.
It is not a hard concept to grasp, we are not kids in a sandpit here, quite a few are talking serious dollars to be depositted/invested/used in the service in years to come.
People want to be confident that the service continues to attract new business at minimal recurring costs that are taken from us as per required.
We do not pay a set %, it is dynamic based on costs.
If we need to roadshow every other month instead of every single month to maintain a healthy participation rate, all the better;
Costs all come out of our pockets, our returns are reduced.
Improve the performance of the business, increase the confidence in and retention of business, reduce the necessity of spending money on consistent marketing, improve and maintain a higher median participation rate ...
All adds up to better returns per participant, a nicer bottom line, and an overall general feeling of satisfaction on both the participant & FPC side of life.
If a certain level of participation is not maintained, what occurs ?
Sporadical returns per session of participation
Lesser overall rate of return per session of participation.
Buffering of funds the system does for each of us based on such statistics, which for many is not affordable when the system does go into such routines.
They feel ripped, they leave the service, they bring word of what the service is like back out into the marketplace;
And whola, here we all are with FPC having to double their expenses to market the service and push shit uphill to counter all the negative reputation has has been flaunted around the place.
And the destructive cycle continues.
And in saying all this, I want you to know I am not against your idea.
I will not place judgement upon it.
My position stands at whatever the community feels is best for themselves personally and their peers in the end.
