Sadly, we have no answer. And we never will, we know.
The only thing we could do is stopping playing until these were fixed, and we all know it's not feasible.
The system is bigger than us :)
While it's true that Planet Calypso is sleeping without any plan to wake up :), if you talk about missing prizes and events, have a look at Planet Arkadia first. They did them.
For PP that's sure (read that on Arkadia forum). For MA itself I think they may encounter problems in production with some patches, so they reserve the "right" to publish afterward.
Not very ortodox, but understandable.
I PP get involved in this, I think that a solution integrated in EU would be advisable, at least for Global screenshots and data feeding. A dream, isnt' it?