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Customer Support Policy
You can contact the Entropia Universe Support Department 24/7
4 hours a day, 5 days a week.
You can write to us in either English, Spanish, French or Swedish.
We strive to answer your questions within 48 hours. At time of high work load, also be prepared that you might have to wait a bit longer.
What support is available for Entropia Universe?
The Entropia Universe Support Staff is happy to be at your service. We can help you with:
•Technical problems related to your interaction with the Entropia Universe
•Inquiries or problems related to your deposits or withdrawals
•Handling and investigation of your bug and error reports
•Inquiries or problems related to your Entropia Universe account or the use of it
•Handling of your abuse and exploit reports
•Localizing missing items
Limitations in the help we can give
Entropia Universe Support do not:
•Provide support via telephone
•Answer questions regarding developmental or design issues (including questions about your loot or return). Entropia Universe core dynamics and different in-world systems can be discussed on the Entropia Universe related Community Sites.
•Reveal or comment on any information regarding future content.
•Answer any inquiries written in a language which can be interpreted as sexist, obscene, threatening, harmful, abusive, hateful, racist, or vulgar.
•Reveal any information about, or handle Support Cases referring to accounts other than the one owned by the person filing the Support Case.
•Handle Support Cases submitted later than 7 days after the incident. Exceptions to this rule are possible, but due to their time consuming nature, cases involving data older than six months will be levied with a fixed cost of 400 PED/hour.
Office is now closed -