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for better community relations​


Suggestion #1
Community Manager to start a new thread on EF or post message on gateway which would then be relayed to EF via newsbot, the topic of the thread being why FPC cannot and must not reveal some information.

Although many of us old timers know why. I think it's very important to go through this process because it would highlight to the community why FPC/MA have to be cautious with information and how it's different from a regular company. It's not that FPC/MA don't want to share information or that they despise us the community, though at times it may seem like it.

To my knowledge this has not been done and hence many sections of the community are often bemused why communication is so poor. The fact that this game is an RCE is fundamental to how much information FPC are able to divulge and a major factor in how and what information a community manager can share with us. I can think for some very good examples to explain this but I feel it needs to come from the community manager and us the community post their thoughts and feelings about it.

At the end of the day I am quite confident the results will favour FPC communication policy and help towards the community and FPC relations. We/the player base would then know and understand when Hanne says she can't comment on this the reasonings behind it.

This thread should be stickied and often referred to (again would help to community relations).


Suggestion #2
Another new thread started by Community Manager and based around Questions & Answers. Where we the community can post questions and Community manager can provide answers. Although many of the answers may be of the format, "this matter has beeen raised with FPC but I cannot reveal any further information" it is still important for us the community to know this so that we know we are being heard. Also with each answer of this type reference should be made to suggestion #1. This would again help towards community relations.




The thing is...these two threads would work together to educate and inform both parties and help us all to move forward and progress.







.
 
Chery Lady said:
Visiting yur doctor would help you.
Click to expand...

One of the priceless advantages of a high longevity is that you learn to spot i.e. when peoples act completely different behind the stages - a behaviour that only serves on purpose: to stir up things and add fuel to the fire.

A pretty reliable sign that the person in question is nothing but a troll...
Enjoy your stay on my ignore list.



@George:
Hehe, constructive, as always :)
But yes, you are perfectly right, some "professionalism" would for sure help here, especially some reliable statements about responsibilities.

It is a joke that FPC points towards MA when it comes to loots and other "balancing" matters, yet there is hardly any communication with MA directly going on anymore - a while ago there were (more or less) frequent Q&As, on ALL community questions, now we have to address two different entities, and both lack presence.

Someone accepting responsibilities would be refreshing for a change - i mean there ARE people getting paid exactly for this, yet we don't see anything but stupid comments from them...
 
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wizzszz said:
One of the priceless advantages of a high longevity is that you learn to spot i.e. when peoples act completely different behind the stages - a behaviour that only serves on purpose: to stir up things and add fuel to the fire.

A pretty reliable sign that the person in question is nothing but a troll...
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I can only assume you are talking about yourself here, man. {removed}

Perfect example.

wizzszz said:
Enjoy your stay on my ignore list.
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Ironic you used your classic comment, especially when you argued against it just yesterday.

wizzszz said:
And it is pretty obvious who doesn't want to have a dialog when you put someone on ignore... that's pharisaic, at best.
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I've already got complaints about your recent posts in this thread, so I'm asking you nicely to swallow your pride a bit and back off.
 
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I for one welcome our new cartoon rabbit overlords.
 
<removed - read your PMs, JC>

EF has never been a free speech forum, but i think it should still be possible to utter criticism on an FPC official without having the fanboi league coming after me immediately, no?
 
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wizzszz said:
@George:
Hehe, constructive, as always :)
But yes, you are perfectly right, some "professionalism" would for sure help here, especially some reliable statements about responsibilities.

It is a joke that FPC points towards MA when it comes to loots and other "balancing" matters, yet there is hardly any communication with MA directly going on anymore - a while ago there were (more or less) frequent Q&As, on ALL community questions, now we have to address two different entities, and both lack presence.

Someone accepting responsibilities would be refreshing for a change - i mean there ARE people getting paid exactly for this, yet we don't see anything but stupid comments from them...
Click to expand...

I endorse this post !

I think now Hanne has the Marco's former chair, she need to act at least like him, and I would say in an improved and better way than him. Who here is not agree with that ? That's just common sens and Enterprises do it in that way.

We speak about the job of community manager, who require dynamism, initiatives spirit and responsibilities.

I would like to see a post like "Actually I am preparing some good stuff for U, dear participants, and that's why I'm not posting too much atm" rather than these silences which brings us to doubt on real motivation of MA / FPC, on the real utility of one " community manager ":rolleyes:
 
wizzszz said:
<removed - read your PMs, JC>
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Read and responded. Thanks for taking it to PM.

wizzszz said:
EF has never been a free speech forum, but i think it should still be possible to utter criticism on an FPC official without having the fanboi league coming after me immediately, no?
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We'll talk more in PM, but for public record, notice I did not edit multiple pages of complaints against Hanne and/or the FPC/MA communications issue. Which means some of your posts caught my, and others eyes for some other reason. If you can understand that, then this issue can be resolved.
 
Hulyss said:
I think now Hanne has the Marco's former chair, she need to act at least like him, and I would say in an improved and better way than him. Who here is not agree with that ?
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As should be pretty obvious I do not agree.
In my opinion Hanne, though she surely makes some mistakes here and there, already is doing a much better job than Marco ever did.
Should she start acting like him then it would not be an improvement but a deterioration.

I suggest to give feedback on how to improve and then let her decide which advice to follow and which to ignore.
 
Lol, u have a very cool analysis of the situation.

Tomorrow to the office, I am going to stop my work, for which I am a specialist, and I will wait patiently that my customers or co-workers explain me how to make my job... Epic.

Seriousely dude ... U remind me...Reese. U know ? The brother of Malcolm.:flip:
 
Mindark/FPC Official No?!

How about start cleaning your house, one of the first things you do after taking over some one else jobs, is to see what can i do better!? atleast if you have some intentions of climbing higher. You came in headstrong starting up Gateway, but that slowly died out with stupid news, being announced in clientloader 1-2 days after gateway.

What i would like to see, also for you to concentrate on your real job, make cuts! What is your job and what ISNT... do not comment on MA bizz if it isnt your job.. let them burn... focus on FPC, comment ONLY on FPC stuff do not even respond to balancing issues etc. unless it is a spawn around cape corinth.

Find out what makes Calypso special in EU, and promote that, move spawns, more TP's Outposts, bug reports, and what ever you actually have influence on, so not making same mistake as Marco that burned out, because he made more promises than a crackaddict owing money...
 
Pirx Danford said:
As should be pretty obvious I do not agree.
In my opinion Hanne, though she surely makes some mistakes here and there, already is doing a much better job than Marco ever did.
Should she start acting like him then it would not be an improvement but a deterioration.

I suggest to give feedback on how to improve and then let her decide which advice to follow and which to ignore.
Click to expand...


Agreed, if she started acting like Marco it would null and void the reason she was a great choice for the position. She represents us, and as such isn't going to sit back and act like a corporate PR spinner.
 
Hulyss said:
Lol, u have a very cool analysis of the situation.

Tomorrow to the office, I am going to stop my work, for which I am a specialist, and I will wait patiently that my customers or co-workers explain me how to make my job... Epic.
Click to expand...

Well, if your a specialist at communicating with the community then this makes sense to listen to the community.

When you STOP listening to the community then its the community's Right to tell you to listen to the community because that is your job.

Understand?

If I was a Lawn mower and i stopped cutting someones grass dont you think they'd have something to say about it? Even if I'm payed by my company its still the customers right to complain or comment about the job you are doing FOR THEM.
 
I saw Hanne in Swamp :yay:

But she didn't sweat?
How MA pays for all this is complete mystery for me now :scratch2:
 
Adamas said:
Well, if your a specialist at communicating with the community then this makes sense to listen to the community.

When you STOP listening to the community then its the community's Right to tell you to listen to the community because that is your job.

Understand?

If I was a Lawn mower and i stopped cutting someones grass dont you think they'd have something to say about it? Even if I'm payed by my company its still the customers right to complain or comment about the job you are doing FOR THEM.
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Well i think it is 2 sides to 1 case, if we came up with new things that we wanted community rep to look in too, or just shift focus to other allready known area's it would be one thing, here we are talking about "tuning" the lawn mower, and here i would listen to my costumers.

But the case as i see it here is the recievers of a service is calling 10 times a day complaining about lack in service, or being provided wrong or inaquadate service. The organization of the firm is so messy that no one but the lowest line of employees have contact with recievers.

What i would do if i was employed by MA 1 step up.

Take a look at the workers primary work area's compared to the work description made by me.
A: it matches. I would move the worker to other position, or make a action plan to get it back on track. In extreme cases let him/her go.

B: it doesnt match or isnt existing, which often is a problem in smaller organizations, and making it very hard to handle for most employees, and they should go to nearest leader and get some guidelines on how to fill their position, or listen to recievers of their service what they need, and make it them self and present to nearest leader for confimation!

What i can say is, measuring effect of the community rep through out the years i would close that position down pretty damn fast, and spread it out as a /commrep on 3-4 other employees, because the impact of the full time position as it seems to be now is minimal.
 
Yes, Hanne was in swamp today, and answered a few things, very basic things mind.
But blimey, give the girl a break, everyone, and yes, that includes Hanne, is entitled to a holiday.
Am sure when everyone back at FPC, or even MA are settled in after their holidays, more info, and more releases will come forward.

Now Hanne, about that car, ... :)
 
lilac said:
Agreed, if she started acting like Marco it would null and void the reason she was a great choice for the position. She represents us, and as such isn't going to sit back and act like a corporate PR spinner.
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yep. We have to remember that she is trying to help but has to turn around the secretive nature of MA and FPC. I'm sure there is plenty of development work that Hanne knows about but can't tell us and thats how MA and FPC currently operate. Learn to accept it but don't bother taking out your frustations on a single person who's trying to change it.

Just let them know we're not happy with their current methodology.

Sure we're told stuff is coming back but the dates are so generalised, e.g. in 2010, that it's meaningless. And when we are finally told it's either in the vu notes or hours beforehand.
 
StarGlider said:
But blimey, give the girl a break, everyone, and yes, that includes Hanne, is entitled to a holiday.
Am sure when everyone back at FPC, or even MA are settled in after their holidays, more info, and more releases will come forward.
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Actually the problem is not that somebody was on vacation. The problem is that somebody was on vacation and her job wasn't done during her off time.

Compare it with Amazon: You order something and it says delivery in 1 day. After 2 days you start wondering why the package hasn't arrived yet, after 4 days without news you would probably start emailing Amazon. If that would continue for 4 weeks and you get the package after 4 weeks with a tiny notice: "Sorry for the delay, our postman and his backup was on holiday. They had a very nice vacation and are now back with rebuild strength and ready to deliver your packages in time again." Would you ever order again at Amazon?

MA and FPC offer by far the worst support/community management/gameplay of every MMORPG I know. But are by far the most expensive. The only reason why they are currently not bankcrupt is due to the RCE and the hopes and addiction it rouses in their player base.

About 95% of my fl don't play anymore, but have still all their $ in the game. They have them still ingame not because they think that they will ever play again, but because they hope that some of their items will raise in value again. If they decide to sell out MA/FPC will die, the only question is when and if that will every happen. I for myself have set a straight date.

And claiming that this is MA things and FPC has nothing to do with it is just hilarious: Never ever have I seen a company shitting on their customers in such a bad way.
 
Galadea said:
Compare it with Amazon: You order something and it says delivery in 1 day. After 2 days you start wondering why the package hasn't arrived yet, after 4 days without news you would probably start emailing Amazon. If that would continue for 4 weeks and you get the package after 4 weeks with a tiny notice: "Sorry for the delay, our postman and his backup was on holiday. They had a very nice vacation and are now back with rebuild strength and ready to deliver your packages in time again." Would you ever order again at Amazon?
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I will not compare them to Amazon, or a post man.
Thats rubbish, and you know it is, Amazon has a lot of employees, as do say, Royal Mail. If my post man goes on holiday (yes, I know him) i'm not going to demand that he still delivers my post. No, because they have a lot of postmen or women that will deliver it, it's expected.
A company with a handfull of people cannot.

As to your friends selling out, well, thats bad news, but doubt it will make MA go bankrupt, as obviously, someone else will be depo'ing to buy said items will they not?

Edit
And items, as you know, have a TT value, it's what the public are willing to pay for it, not what MA will pay, so that lessens the bankruptcy threats even further.

And for the record, i'm no fangirl of MA, there's things I wish they had done before doing other stuff.
There's multiple uber items in loot, I wish was spread out so more people get a chance. If you looted 3 or 4 uber items in 1 loot though, am sure you would change your tune.
The list goes on.
They are not perfect, but they are people, and to err is human, to forgive is devine.
 
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StarGlider said:
And items, as you know, have a TT value, it's what the public are willing to pay for it, not what MA will pay, so that lessens the bankruptcy threats even further.
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TT-Myth:
Take a look at MAs financial report and you'll see that MA can cover around x% of TT value that exists ingame. So if x% of TT value is taken out of the game then MA is out of money. Which doesn't necessarily mean that they will go bancrupt, but they need more credits...

Mark Up is the best indicator of trust. It has fallen since 1 year. The markup on my items has fallen by 40% in the last year. The world economy crysis can't explain this, because in general expenditures on online games has risen in the last year.

I don't say that this all is happening atm, but if there isn't a investor (a real investor not some ND) joining the game I'm sure MA won't survive the next 3 years.

@postman: My company consists of 10 ppl and everytime one of my employees goes on vacation her business critical assignments are covered by someone else. If a backup wouldn't be necessary it is a sign that this person has no important job. So the conclusion for me is that community management isn't a critical part of FPCs buisness -> q.e.d.
 
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Galadea said:
TT-Myth:
Take a look at MAs financial report and you'll see that MA can cover around 1% of TT value that exists ingame. So if 1% of TT value is taken out of the game then MA is out of money. Which doesn't necessarily mean that they will go bancrupt, but they need more credits...
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the tt value for the last 6 months you depoed is guaranteed by MA. So saying they can just pay 1% is wrong.
 
After all, we don't care. We are here to speak about community management :)
 
Galadea said:
TT-Myth:
Take a look at MAs financial report and you'll see that MA can cover around 1% of TT value that exists ingame. So if 1% of TT value is taken out of the game then MA is out of money. Which doesn't necessarily mean that they will go bancrupt, but they need more credits...
Click to expand...
You forgetting the complete economy that is not in the finacial report because that aint MA. MA is trying to get a bank lisene because if it has then the Swedish Goverment (like othe EU countries) can guarentee up till 100k euro to give back if the bank falls. Seen MA isnt that evil after all ofc taking and making a Bank Lisence cost a lot of money. Hence the finaical report is in the negative and the talk of selling some shares in FPC. (whihc is all just speculating)

ON TOPIC

Hanne does a good job. :cheer: enuf said
 
ranpha said:
You forgetting the complete economy that is not in the finacial report because that aint MA. MA is trying to get a bank lisene because if it has then the Swedish Goverment (like othe EU countries) can guarentee up till 100k euro to give back if the bank falls. Seen MA isnt that evil after all ofc taking and making a Bank Lisence cost a lot of money. Hence the finaical report is in the negative and the talk of selling some shares in FPC. (whihc is all just speculating)

ON TOPIC

Hanne does a good job. :cheer: enuf said
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the bank got cancelled / put on hold due to lack of funds, its in the financial report ;)
 
ranpha said:
Even still they work on it .. but disucssion MindArk in a FPC thread is a bit off topic

Discussion the MindArk report etc is here

https://www.planetcalypsoforum.com/...4-should-mindark-protect-medium-investor.html
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It is and it isn't. It is a piece of information that should have been passed onto to the players. We've effectively paid them to waste their time and effort only for them to fail at the final stage and it's to our disadvantage.

However it's information that should have be told to us by a MA representative.
 
ranpha said:
YoMA is trying to get a bank lisene because if it has then the Swedish Goverment (like othe EU countries) can guarentee up till 100k euro to give back if the bank falls. Seen MA isnt that evil after all ofc taking and making a Bank Lisence cost a lot of money.
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If you believe that MA wants a banking license for the players benefit, you most likely couldn't be further from the truth. If MA wants to improve things for players, all they have to do is actually figure out why so many players do not stick around for very long (subtle hint: IT IS TOO BLOODY EXPENSIVE TO PLAY IN THIER CASINO (and MA devaluating skills and other investments at a faster rate than a real life government possibly could cause inflation does not help either)) and change that.

They don't, which speaks books about how much they really care about you, me, or any of their players or investors (ND was promised a stadium back in 2005. I do believe whoever will buy CND from him will still be waiting for it).

The banking license has a lot of reasons, but the players best interest is definitly not very high on the list.
 
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