This matter is running now for days without even a single word from Mindark. That is what pisses me off most. Not a single word of explanation, no expression about good intend to settle a situation which caused a player to lose a significant amount of money.
And i see them responsible for the whole mess in the first place. maybe not intentionally but at least by doing nothing appropirate in the first place when they became aware, Marius had item he wasn'T supposed to have after NI was abandoned. So they HAD the power to prevent everything BEFORE anyone got harmed.
They became responsible for the whole mess in the moment they didn't do anything and decided NOT TO ACT in the moment they got supportcases from Marius long before Narfi bought that stuff.
And after all that happened and people paid a significant amount of money for it they decided to take it away without showing any good will to resolve the situation in a satisfiable manner in favour for THEIR CUSTOMERS. I mean in last consquence it will cost them more when people lose faith and see how easy it is to lose money not even by playing the game, but also by purchasing something that might be taken away completly WITHOUT ANY FORM OF COMPENSATION.
To be honest, i am still thinking if i further like to support a company with my money who treats their premium fee paying customers that way. It is a situation which affects the whole community as it lowers value of any in game investments as this is a representing figure of thrust towards Mindark and EU as a whole.
Narfi and Fatal both have my full sympathy, but sympathy isn't going to help resolving that issue, and THIS is what Mindark should do NOW: Trying to resolve the issue in a way that shows respect for their customer base.